Customer Experience Representative – Contractor

ALT

Customer Experience Representative responsible for engaging with collectors and resolving inquiries on Alt’s platform. Collaborating with internal teams to improve customer experience and support services.

Posted 5/29/2026contractRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Engage with collectors through chat, email, and phone support
Handle complex account questions and resolve issues with empathy and care
Document interactions and escalate issues as necessary for quick resolution
Collaborate with cross-functional teams to enhance service quality
Gather customer feedback to identify trends and suggest improvements

Requirements

What you’ll need

Alt Expertise: Familiarity with Alt's platform, preferably an active user
Industry Knowledge: Active collector in the sports and collectibles industry
Experience: 1-2+ years of professional experience
Communication Skills: Strong written and verbal communication skills with attention to detail
Technical Skills: Proficiency in customer service software and ticketing systems, experience in Intercom preferred, familiarity with tools such as Retool, Slack, and Notion a plus
Empathy: Passion for helping others and understanding customer experience importance
Adaptability: Ability to multitask and manage time effectively in a fast-paced environment

Benefits

Comp & perks

Fully remote position with various available shifts
Opportunity to engage with a passionate community of collectors

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer service softwareticketing systemsIntercomRetoolSlackNotion

Soft Skills

communication skillsempathyattention to detailadaptabilitymultitaskingtime management