Customer Experience Analyst
ALT Telecom
full-time
Posted on:
Location Type: Hybrid
Location: Araruama • Brasil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support monitoring of the customer experience and identify opportunities for improvement;
- Collect, organize and analyze feedback and satisfaction metrics (NPS, CSAT, CES);
- Assist in implementing initiatives to optimize the customer journey;
- Provide support in preparing reports and strategic presentations;
- Collaborate with cross-functional teams to ensure a smooth and efficient experience.
Requirements
- Degree in progress or completed in Business Administration, Marketing, Communication or related fields
- Experience in customer service or related areas (plus)
- Familiarity with satisfaction metrics and CRM/BI tools (preferred)
- Good communication, organizational skills and attention to detail.
Benefits
- Medical insurance
- Dental insurance
- Education assistance
- Life insurance
- Meal allowance
- Transportation allowance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer experience monitoringfeedback analysissatisfaction metricsNPSCSATCESreport preparationstrategic presentations
Soft skills
communicationorganizational skillsattention to detail