ALT Telecom

Analyst

• Support monitoring the customer experience and identifying improvements;
• Collect, organize and analyze feedback and satisfaction metrics (NPS, CSAT, CES);
• Assist in implementing initiatives to optimize the customer journey;
• Support the preparation of reports and strategic presentations;
• Collaborate with cross-functional teams to ensure a smooth and efficient experience.

Customer Experience Analyst

• Support monitoring of the customer experience and identify opportunities for improvement;
• Collect, organize and analyze feedback and satisfaction metrics (NPS, CSAT, CES);
• Assist in implementing initiatives to optimize the customer journey;
• Provide support in preparing reports and strategic presentations;
• Collaborate with cross-functional teams to ensure a smooth and efficient experience.

• Support monitoring the customer experience and identifying improvements
• Collect, organize, and analyze feedback and satisfaction metrics (NPS, CSAT, CES)
• Assist in implementing initiatives to optimize the customer journey
• Support the preparation of reports and strategic presentations
• Interact with cross-functional teams to ensure a smooth and efficient experience.

• Apoiar no monitoramento da experiência do cliente e na identificação de melhorias;
• Coletar, organizar e analisar feedbacks e indicadores de satisfação (NPS, CSAT, CES);
• Auxiliar na implementação de iniciativas para otimização da jornada do cliente;
• Suporte na elaboração de relatórios e apresentações estratégicas;
• Interagir com diferentes áreas para garantir uma experiência fluida e eficiente.

Analista de Experiência do Cliente

• Support monitoring of the customer experience and identify areas for improvement;
• Collect, organize, and analyze feedback and satisfaction metrics (NPS, CSAT, CES);
• Assist in implementing initiatives to optimize the customer journey;
• Provide support in preparing reports and strategic presentations;
• Collaborate with cross-functional teams to ensure a smooth and efficient experience.