ALT Telecom

Public Relations

• Prospecting new customers in the ISP (Internet Service Provider) segment
• Leading meetings and participating in events
• Managing customer accounts and sales
• Preparing and sending proposals

Account Executive

Support Engineer

• Manage and follow up (end-to-end) on tickets and technical incidents opened with telecom operators and partner providers.
• Establish and maintain active, strategic communication with Operations Managers and leadership via phone and other channels to follow up and ensure prioritization and the resolution status of critical tickets.
• Apply proactivity and a systemic perspective when monitoring processes to ensure smooth operations and efficient resolution of routine faults.
• Develop, propose, and monitor the implementation of preventive and corrective action plans to optimize workflows and reduce the volume of future incidents.
• Provide data-driven insights to operational leadership, identifying trends, critical bottlenecks, and opportunities for continuous service improvement.

Technical Support Assistant

• Manage and monitor (end-to-end) technical tickets and incidents opened with carriers and partner providers.
• Establish and maintain active, strategic communication with Operations managers and leadership via phone and other channels to perform follow-ups and ensure prioritization and the resolution status of critical tickets.
• Apply proactivity and a systems-oriented perspective when monitoring processes to ensure smooth operations and efficient resolution of routine faults.
• Develop, propose, and track the implementation of preventive and corrective action plans aimed at optimizing workflows and reducing the volume of future incidents.
• Provide data-driven insights to operational leadership by identifying trends, critical bottlenecks, and opportunities for continuous service improvement.

Network Engineer

• Routing Engineering: Design and implement advanced BGP policies (Path Selection, Community Strings, Filtering) to optimize multihoming and peering traffic across multiple IXPs.
• MPLS and VPNs: Design, configure and maintain the MPLS core, including LDP/RSVP-TE and the implementation of L3 VPN services (VRFs) and L2VPNs (VPLS/VPWS) for enterprise customers.
• Optimization and QoS: Perform Traffic Engineering (TE) using RSVP-TE to ensure deterministic paths and apply QoS policies (DiffServ over MPLS) to prioritize critical services (Voice and Video).
• Resilience: Implement high-availability and fast-convergence mechanisms such as BFD (Bidirectional Forwarding Detection) and MPLS FRR (Fast Reroute), aiming for maximum SLA (five nines).
• Edge Technologies: Manage edge routers (Provider Edge - PE) and Carrier-Grade NAT (CGN) solutions and design the transition to IPv6 (Dual Stack or DS-Lite).
• Level 3 Troubleshooting: Lead the resolution of complex incidents involving packet loss, microbursts, high latency and protocol failures (BGP session flapping, OSPF/IS-IS adjacency issues).

Telecommunications Network Specialist

• Monitorar clientes e infraestrutura de rede por meio das plataformas Zabbix e Grafana, assegurando estabilidade, desempenho e disponibilidade dos serviços;
• Realizar testes de conectividade e análise de falhas, aplicando soluções técnicas corretivas e preventivas;
• Configurar VLANs e ajustes de rede, conforme necessidades operacionais e padrões definidos;
• Auxiliar na implementação e manutenção de protocolos de roteamento, como BGP e OSPF;
• Analisar indicadores de desempenho (SLA, downtime, latência, perda de pacotes) e elaborar relatórios de qualidade e performance;
• Documentar incidentes, configurações, ações corretivas e planos de melhoria;
• Colaborar com equipes técnicas e de engenharia na execução de projetos de melhoria e otimização da rede;
• Contribuir com recomendações e análises técnicas, visando garantir a confiabilidade e a excelência dos serviços de telecomunicações.

Analista de Redes

Analyst

• Support monitoring the customer experience and identifying improvements;
• Collect, organize and analyze feedback and satisfaction metrics (NPS, CSAT, CES);
• Assist in implementing initiatives to optimize the customer journey;
• Support the preparation of reports and strategic presentations;
• Collaborate with cross-functional teams to ensure a smooth and efficient experience.

Customer Experience Analyst

• Support monitoring of the customer experience and identify opportunities for improvement;
• Collect, organize and analyze feedback and satisfaction metrics (NPS, CSAT, CES);
• Assist in implementing initiatives to optimize the customer journey;
• Provide support in preparing reports and strategic presentations;
• Collaborate with cross-functional teams to ensure a smooth and efficient experience.

• Support monitoring the customer experience and identifying improvements
• Collect, organize, and analyze feedback and satisfaction metrics (NPS, CSAT, CES)
• Assist in implementing initiatives to optimize the customer journey
• Support the preparation of reports and strategic presentations
• Interact with cross-functional teams to ensure a smooth and efficient experience.

• Apoiar no monitoramento da experiência do cliente e na identificação de melhorias;
• Coletar, organizar e analisar feedbacks e indicadores de satisfação (NPS, CSAT, CES);
• Auxiliar na implementação de iniciativas para otimização da jornada do cliente;
• Suporte na elaboração de relatórios e apresentações estratégicas;
• Interagir com diferentes áreas para garantir uma experiência fluida e eficiente.

Analista de Experiência do Cliente

• Support monitoring of the customer experience and identify areas for improvement;
• Collect, organize, and analyze feedback and satisfaction metrics (NPS, CSAT, CES);
• Assist in implementing initiatives to optimize the customer journey;
• Provide support in preparing reports and strategic presentations;
• Collaborate with cross-functional teams to ensure a smooth and efficient experience.