Deploying, monitoring, and maintaining user accounts, workstations, and software
Providing Tiers 1 and 2 support to end users in a multi-state company
Creating and managing user accounts in Microsoft 365 tenants
Troubleshooting end user issues with MS M365 and O365 application suites
Deploying and maintaining end user workstations and IT equipment
Analyzing and resolving end user support requests
Documenting and revising onboarding and off-boarding procedures
Communicating with end users in response to their technical understanding
Participating in on-call rotation for after-hours support coverage

Requirements

Four-year college diploma or university degree in computer science or computer engineering
MCTS, MCITP, MCDST, MOS, or CompTIA A+ certifications a plus
Five to seven years’ experience with Windows desktop management and support
Three to five years’ experience with MS M365/O365 tenants
Three to five years’ experience with SCCM and MS Intune
Experience with ITSM ticketing solutions like Freshservice
Experience with asset and change management processes
Experience with scripting and automation using DOS, PowerShell, VBscript
Experience troubleshooting remote network access technologies

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Windows desktop managementMS M365O365SCCMMS IntunescriptingautomationPowerShellVBscripttroubleshooting

Soft Skills

communicationproblem-solvingdocumentationcustomer supportteam collaborationtechnical understanding

Certifications

MCTSMCITPMCDSTMOSCompTIA A+