Conduct analysis of field inventory levels in comparison to case quantity volume to identify any underutilized assets or underserved markets.
Quarterly engagement with sales directors and distributors to manage return of underutilized sets, coordinate returns and placements with follows-up as necessary.
Own day -to-day analysis of field inventory, object type updates, home location uploads, and any additional administration tasks.
Identify, resolve, and maintain records (as needed) of inventory discrepancies and support creating processes to help prevent moving forward.
Ensure appropriate procedures are being followed internally and externally in compliance with inventory management and quality measures.
Provide ad hoc reporting on resource performance to the sales team.
Create reports/lead initiatives to communicate insights and recommendations to operations and sales leadership.
Develop and track KPIS such as asset utilization, pullback numbers, and set placement by source location.
Support the execution and continuous improvement of processes including new technologies, data interchange systems, demand management, electronic data systems administration and related functions.
Integrate learning from customers, competitors, distribution, customer service, other industries, and professional training to continuously improve competitive position.
Utilize problem solving techniques, tact, and discretion when handling interaction with sales reps, sales managers, and customers.
Conduct special projects as directed and perform other duties as assigned.
Other duties as assigned.

Requirements

Strong results orientation.
Strong past achievement record.
Strong verbal communication skills.
Customer Service skills are required as this position will frequently work with internal and external customers.
Excellence in process management, lean or 6-sigma experience/knowledge preferred.
Strong organizational skills and demonstrated ability to prioritize.
Demonstrated strength in analytical skills, with the ability to analyze data to make recommendations.
Demonstrated excellence in building relationships across various levels in an organization, previous cross functional roles preferred.
Demonstrated ability to utilize tact, diplomacy, and discretion.
Demonstrated ability to exercise independent judgment within defined procedures and practices to determine appropriate action.
Knowledge of company products, functions, policies, and procedures is preferred.
Experience working with customers is preferred.
Experience in the medical device industry is preferred.
Experience working with ERP systems is preferred.
Inventory management and customer relationship management experience preferred.
Knowledge of Microsoft Office Suite and Outlook.
Candidates must have a bachelor’s degree, preferably in business, mathematics, or economics.
3-5 years preferred of business, supply chain, customer service, sales operations or related work experience.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

inventory managementdata analysisprocess managementKPI trackingleansix sigmacustomer relationship managementERP systemsreportingadministration

Soft Skills

results orientationverbal communicationcustomer serviceorganizational skillsanalytical skillsrelationship buildingtactdiplomacydiscretionindependent judgment