Alphatec Spine

Robotics

• Perform demonstrations, installations, new customer and on-going case support of degenerative and deformity spinal procedures involving Alpha Informatix technologies, primarily the Valence Robotic Navigation System.
• Work closely with Sales Agents, Surgeons, Operating Room Personnel, and Biomedical Departments to support the Valence Robotic Navigation System and other Alpha Informatix technologies.
• Conduct on-site training sessions to credential surgeons with the intraoperative system's features, functionalities, and best practices for optimal performance.
• Train and mentor local support teams, ensuring their proficiency in providing clinical and technical assistance.
• Ensure proper system setup of equipment, including the required calibration steps are achieved.
• Assist surgical teams during procedures, ensuring proper setup, workflow, and utilization.
• Troubleshoot technical issues during surgery and provide real-time solutions to maintain the continuity of the procedure.
• Provide ongoing remote support and consultation to local teams, ensuring consistent delivery of procedural standardization.
• Partner closely with the Sales Operations, Customer Service, and Set Administration departments to assure customer satisfaction and company asset management objectives.
• Build strong relationships with key stakeholders, including surgeons, hospital administrators, and support teams, to ensure effective integration and adoption of technologies.
• Collect and understand relevant spinal technology market development data.
• Align regularly with Marketing and Sales Leadership and identifies opportunities to achieve strategic objectives.
• Maintain a knowledge base of procedures, implant systems and instruments through Alphatec Spine’s education training programs.
• Adhere to written procedures for troubleshooting and support of ATEC products.
• Actively participate in field-based core and advanced trainings to employees, Sales Agent representatives, and Surgeons.
• Proactively assist with collection and dissemination of feedback provided by customers.
• Provide prompt and accurate complaint reports per the quality system requirements.
• Continuously increase knowledge of new developments within the assigned market as well as Alpha Informatix / ATEC Spine products to perform as a subject matter expert.
• Complete required administrative duties such as activity logs, travel reports, expense reports, etc. per established policies and procedures.
• Participate in company and industry events such as sales meetings, seminars, training programs, conventions, trade shows, etc. as requested.
• Maintain all current Certifications and Vendor Hospital Credentialing.
• Actively participate in development programs focused on surgeon and sales relationship building / management.
• Complete other duties as assigned.

Market Development Specialist, Robotics & Navigation

• Assist with demonstrations, installations, new customer and on-going case support of degenerative and deformity spinal procedures involving Informatix technologies, primarily the Valence Robotic Navigation System.
• Work closely with Sales Agents, Surgeons, Operating Room Personnel, and Biomedical Departments to support the Valence Robotic Navigation System and other Informatix technologies.
• Assist with and conduct on-site training sessions to credential surgeons with the intraoperative system's features, functionalities, and best practices for optimal performance.
• Support local hospital accounts, ensuring proficiency in providing clinical and technical assistance.
• Ensure proper system setup of equipment, including the required calibration steps are achieved.
• Assist surgical teams during procedures, ensuring proper setup, workflow, and utilization.
• Troubleshoot technical issues during surgery and provide real-time solutions to maintain the continuity of the procedure.
• Provide ongoing remote support and consultation to local teams, ensuring consistent delivery of procedural standardization.
• Partner closely with the Sales Operations, Customer Service, and Set Administration departments to assure customer satisfaction and company asset management objectives.
• Build strong relationships with key stakeholders, including surgeons, hospital administrators, and support teams, to ensure effective integration and adoption of technologies.
• Collect and understand relevant spinal technology market development data.
• Align regularly with Marketing and Sales Leadership and identifies opportunities to achieve strategic objectives.
• Maintain a knowledge base of procedures, implant systems and instruments through Alphatec Spine’s education training programs.
• Adhere to written procedures for troubleshooting and support of ATEC products.
• Actively participate in field-based core and advanced trainings to employees, Sales Agent representatives, and Surgeons.
• Proactively assist with collection and dissemination of feedback provided by customers.
• Provide prompt and accurate complaint reports per the quality system requirements.
• Continuously increase knowledge of new developments within the assigned market as well as Informatix / ATEC Spine products to perform as a subject matter expert.
• Complete required administrative duties such as activity logs, travel reports, expense reports, etc. per established policies and procedures.
• Participate in company and industry events such as sales meetings, seminars, training programs, conventions, trade shows, etc. as requested.
• Maintain all current Certifications and Vendor Hospital Credentialing.
• Actively participate in development programs focused on surgeon and sales relationship building / management.
• Complete other duties as assigned.

Market Development Associate, Robotics & Navigation

Field Engineer

• Responsible for installing, maintaining, troubleshooting, and repairing complex imaging devices.
• Performs corrective and preventive maintenance on customer owned equipment within an assigned territory.
• Responsible for the installation, de-installation, and relocation, including packing, unpacking and inspection of new products in an assigned area.
• Performs administrative duties associated with the job including the timely completion and submission of expense reports, parts requisitions, installation reports, service reports, customer complaint reports and other reporting duties from time to time as assigned.
• Responsible for troubleshooting, repairing and maintaining complex clinical systems.
• Responsible for maintenance of assigned tools, test equipment, instrumentation, calibration records and assigned technical spares.
• Performs on-call standby duty and travel as required. Must be prepared to work unscheduled and odd hours on occasion and on short notice.
• Will provide technical guidance and assistance to customers as required.
• Performs final calibration, compliance testing and applications training as required for customer acceptance.
• Will adhere to and ensure compliance with safety policies and good manufacturing practices.
• Must inspire total customer confidence in abilities to resolve technical problems.

Field Service Engineer

Operations

• Manage the company’s field inventory including instruments, implants, disposables for the Southeast region
• Performs preoperative and postoperative equipment management
• Responsible for tracking, replenishing, and inspection of surgical sets and inventory
• Ensures assets are properly managed and utilized in the territory
• All surgeries are equipped with required needs from an inventory perspective
• Works closely with Distributor, Surgeons, and Operating Room Personnel
• Partners closely with the Field Operations and Customer Service team of the OEM
• Tracks Distributor surgery schedule
• Assigns consigned sets and orders loaner sets via Customer Service when appropriate
• Responsible for swapping out consigned torque wrenches every 6 months
• Manages expiration dates of product
• Responsible for tracking replenishment
• Coordinates and leads yearly field audit
• Sets up and manages local courier requests
• Maintains a knowledge base of instrument and implant systems through OEM Spine education training programs
• Adheres to procedures for troubleshooting and maintenance of products
• Analyzes and resolves both routine and non-routine product issues expediently
• Provides on-call service and support when required

Market Development Specialist, Robotics & Navigation

Market Development Associate, Robotics & Navigation

Field Service Engineer

Operations Specialist