Alphatec Spine

Robotics

• Perform demonstrations, installations, new customer and on-going case support of degenerative and deformity spinal procedures involving Alpha Informatix technologies, primarily the Valence Robotic Navigation System.
• Work closely with Sales Agents, Surgeons, Operating Room Personnel, and Biomedical Departments to support the Valence Robotic Navigation System and other Alpha Informatix technologies.
• Conduct on-site training sessions to credential surgeons with the intraoperative system's features, functionalities, and best practices for optimal performance.
• Train and mentor local support teams, ensuring their proficiency in providing clinical and technical assistance.
• Ensure proper system setup of equipment, including the required calibration steps are achieved.
• Assist surgical teams during procedures, ensuring proper setup, workflow, and utilization.
• Troubleshoot technical issues during surgery and provide real-time solutions to maintain the continuity of the procedure.
• Provide ongoing remote support and consultation to local teams, ensuring consistent delivery of procedural standardization.
• Partner closely with the Sales Operations, Customer Service, and Set Administration departments to assure customer satisfaction and company asset management objectives.
• Build strong relationships with key stakeholders, including surgeons, hospital administrators, and support teams, to ensure effective integration and adoption of technologies.
• Collect and understand relevant spinal technology market development data.
• Align regularly with Marketing and Sales Leadership and identifies opportunities to achieve strategic objectives.
• Maintain a knowledge base of procedures, implant systems and instruments through Alphatec Spine’s education training programs.
• Adhere to written procedures for troubleshooting and support of ATEC products.
• Actively participate in field-based core and advanced trainings to employees, Sales Agent representatives, and Surgeons.
• Proactively assist with collection and dissemination of feedback provided by customers.
• Provide prompt and accurate complaint reports per the quality system requirements.
• Continuously increase knowledge of new developments within the assigned market as well as Alpha Informatix / ATEC Spine products to perform as a subject matter expert.
• Complete required administrative duties such as activity logs, travel reports, expense reports, etc. per established policies and procedures.
• Participate in company and industry events such as sales meetings, seminars, training programs, conventions, trade shows, etc. as requested.
• Maintain all current Certifications and Vendor Hospital Credentialing.
• Actively participate in development programs focused on surgeon and sales relationship building / management.
• Complete other duties as assigned.

Market Development Specialist, Robotics & Navigation

General

• Collaborates with Marketing and Market Development teams to support procedures utilizing Informatix technologies.
• Aligns with Marketing and Sales Leadership to advance strategic company objectives.
• Partners with Sales Agents, Surgeons, OR personnel, and Biomedical Departments to collect, interpret, and communicate market feedback.
• Participates in advanced training for agents, field representatives, and internal employees.
• Engages in development programs focused on strengthening surgeon and sales team relationships.
• Expands and maintains expertise in assigned markets and all Informatix / ATEC Spine technologies to perform as a subject matter expert.
• Sustains a comprehensive knowledge base of instrument and implant systems through ongoing ATEC Spine education and training.
• Represents the company at sales meetings, seminars, training programs, conventions, trade shows, and other industry events as needed.
• Maintains all required certifications and vendor hospital credentialing.
• Follows procedures for troubleshooting and supporting ATEC products.
• Submits timely and accurate complaint reports in accordance with quality system requirements.
• Completes administrative responsibilities—including activity logs, travel reports, and expense documentation—in alignment with company policies.
• Performs additional duties as assigned to support organizational goals.
• Completes other duties as assigned.

Market Development Specialist, Robotics & Navigation

Market Development Associate, Neuromonitoring