AlphaSights

Application Engineer

• Provide active user support to internal employees raising issues related to our internal and external facing technology platforms.
• Investigate root causes of issues raised by users to immediately troubleshoot the issue yourself or liaise with your Engineering & Product counterparts to fix difficult bugs.
• Develop & maintain information about features related to your product area of focus to support the wider Application Support team’s ability to solve user issues.
• Upskill the wider Application Support team about feature launches and known issues related to your product area of focus to improve their ability to resolve issues.
• Track & synthesize tickets that have arisen related to your product area of focus and report back to the Engineering & Product team on a regular basis to inform feature improvements and user education focuses.

Application Support Engineer