Customer Success Associate

AlphaSense

Customer Success Associate guiding clients in using AlphaSense for market intelligence through onboarding and engagement. Collaborating with Account Managers to enhance client experiences.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $87,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client-facing roles with a focus on user support and onboarding, effectively communicating complex concepts in simple terms. Proven ability to manage multiple tasks in a fast-paced environment while building rapport with diverse user types.

Highest-signal resume keywords

Client-Facing ExperienceUser SupportHigh Volume OutreachStrong Communication SkillsTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Building RapportOrganizational SkillsMotivationCuriosityClear Communication

Industry Keywords

Onboarding SessionsClient SessionsProduct OverviewUser TrainingAccount Management

About the role

Key responsibilities & impact

Schedule and run 1:1 onboarding sessions for new users helping them integrate AlphaSense into their workflow.
Reach out to low activity or dormant users through email and warm calling.
Support client sessions across a variety of industries and user types.
Work with Customer Success Managers and Account Managers to keep accounts healthy.
Assist sales teams by running product overview sessions for trials, joining demos when needed, and helping highlight the platform’s value to prospective users.
Spot themes, trends, and relevant content during client interactions and share these insights.

Requirements

What you’ll need

A client-facing professional with 1+ years of experience in high volume outreach or user support.
Comfortable speaking with a wide range of user types and guiding them through platform training; able to distill and explain complex issues in simple terms.
Strong at building rapport and keeping conversations clear and simple.
Energetic, curious and eager to learn new workflows and industry use cases on the job. Due to our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job!
Motivated, organized, and able to manage multiple tasks in a fast paced environment.
A strong communicator who works well in a team oriented setting.

Benefits

Comp & perks

Performance-based bonus
Equity
Generous benefits program