Senior Manager, User Operations

AlphaSense

Responsible for user activation and entitlement workflows at AlphaSense. Collaborating with multiple teams to streamline processes and enhance user experience.

Posted 5/18/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $142,000 - $195,000 per yearWebsite

About the role

Key responsibilities & impact

The Sr Manager, User Operations, will be responsible for overseeing the end-to-end user activation and entitlements process, ensuring accurate data collection, timely provisioning, and consistent access to the correct products and content.
This role involves collaborating with Sales, Customer Success, Product, Content, Engineering, and offshore operations teams to streamline workflows, resolve complex user issues, and drive a seamless and scalable activation experience.
Your role will involve helping to build and strengthen our current tool suite, maintaining frequent quality assurance checks and working across many different stakeholder teams within AlphaSense, delivering KPIs that help increase both quality and resolution times.

Requirements

What you’ll need

An operations leader with a passion for building systems and leveraging technology to drive solutions at a high-growth B2B SaaS market leader.
Natural systems-thinker with demonstrated ability to implement scalable workflows, leveraging automation where possible to reduce manual outputs
You have at least 7-10 years of experience working in user operations or user fulfillment at a SAAS company.
Ability to handle ambiguity, proactively identify challenges and present solutions. Proven ability to manage multiple priorities and projects simultaneously, ensuring deadlines are met while maintaining high-quality outcomes.
You have a strong executive presence and have experience / feel comfortable leading change with stakeholders at all levels of an organization
You are customer-focused, understanding the importance of providing timely, real-time support to end users to ensure they are fully empowered by our tools
Comfortable with handling operational data including interpreting, analyzing and deriving actionable insights

Benefits

Comp & perks

You may also be offered a performance-based bonus
equity
and a generous benefits program.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data collectionuser activationentitlements processquality assuranceworkflow automationuser operationsuser fulfillmentdata analysisKPI deliveryscalable workflows

Soft Skills

systems thinkingproblem solvingproject managementexecutive presencestakeholder managementcustomer focusadaptabilitycommunicationleadershiptime management