Senior Cloud Support Engineer

AlphaSense

Senior Cloud Support Engineer providing customer support and troubleshooting in cloud environments at AlphaSense. Engaging with engineering and product teams to enhance user experience.

Posted 4/21/2026full-timeRemote • 🇬🇧 United KingdomSeniorWebsite

Tech Stack

Tools & technologies

CloudGrafanaGraphQLJavaScriptPrometheusPython

About the role

Key responsibilities & impact

Deliver exceptional technical support as a second line of defense
Troubleshoot and resolve technical challenges in SaaS and private cloud environments
Collaborate cross-functionally with Customer & Product Support, Product and Engineering
Contribute to knowledge sharing by creating support documentation and tutorials
Advocate for customers by representing their voices in internal discussions
Continuously build product knowledge and stay updated on new features

Requirements

What you’ll need

3–5 years in technical support, IT operations, or a related field
Strong communicator able to distill complex technical concepts
Proactive and customer-first mindset
Adaptable and eager to learn
Experience with CLI tools (e.g., kubectl, awscli)
Proficiency in Python, JavaScript, or similar
Knowledge of GraphQL, REST APIs, and MCP troubleshooting
Understanding of LLMs, alerting/logging systems (e.g., Prometheus, Grafana)

Benefits

Comp & perks

Health insurance
Competitive salary
Flexible working hours
Professional development
Ongoing training opportunities
Company events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportIT operationsPythonJavaScriptGraphQLREST APIsMCP troubleshootingCLI toolskubectlawscli

Soft Skills

strong communicatorproactive mindsetcustomer-first mindsetadaptableeager to learn