Customer Service/Call Center Specialist – Pharmaceuticals Service Center

Alphanumeric Systems

Customer Service Specialist managing order processes for a pharmaceutical client’s vaccine portfolio in Canada. Engaging with clients to ensure compliance and customer satisfaction while working remotely.

Posted 4/29/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$19 per hourWebsite

About the role

Key responsibilities & impact

Manage processes associated with the order to cash and reverse distribution operations for a pharmaceutical client’s vaccine portfolio.
Engage with the client’s customer base and trading partners to provide order and administrative support.
Ensure compliance and accuracy throughout the entirety of the interaction.
Develop and maintain strong customer relationships to understand operational requirements.
Achieve customer satisfaction through front-line contact with the client’s customers.
Handle & respond to inbound customer calls within parameters set by customer service levels.
Maintain attention to detail while balancing efficient communication through multiple channels of communication.
Proactively identify opportunities for process improvements.

Requirements

What you’ll need

Excellent English communication skills, spoken and written.
Minimum of 2 years in a customer service environment preferably a call center.
PC experience and knowledge of business software required with a concentration in Microsoft applications (Windows, Word, Excel, PowerPoint, Outlook, etc.).
Experience supporting customers with various e-commerce and ticketing systems.
Comfortable making inbound and outbound calls.
Understanding of web navigation and standard browser software (i.e., Chrome and/or Firefox).
Experience using standard process management methodologies.
BA or BSc preferred (health/life sciences degree is an asset).
Experience in the pharmaceutical and/or health/life sciences industry an asset

Benefits

Comp & perks

Medical
Dental
Life Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceorder to cash processesreverse distribution operationsprocess management methodologiese-commerce systemsticketing systemsweb navigationMicrosoft WindowsMicrosoft WordMicrosoft Excel

Soft Skills

communication skillsattention to detailcustomer relationship managementproblem-solvingprocess improvementcustomer satisfactionorganizational skillsinterpersonal skillsadaptabilitytime management