National Programs Project Coordinator

AlphaGraphics

National Programs Project Coordinator at Fortidia ensuring exceptional service for national accounts. Overseeing project coordination and customer experience for a variety of programs with AlphaGraphics.

Posted 5/27/2026full-timeLakewood • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Assist in the client prospecting and lead development phase, including creating customer-specific proposals and supporting the RFP process
Onboard new accounts and execute legal and financial documentation to ensure smooth customer set-up and transition
Manage relationships with active national accounts and serve as a primary point of contact for customer communication and issue resolution
Coordinate complex projects between national customers and AlphaGraphics franchise centers, ensuring high-quality execution, attention to detail, and timely delivery
Monitor projects and events from start to finish to ensure customer satisfaction and proactively resolve any last-minute issues or concerns
Maintain visibility into project timelines, shipping logistics, and delivery deadlines, utilizing available resources to provide accurate updates to customers
Update and prepare customer design files for print production, including resizing artwork, adding bleeds, fixing missing links, and troubleshooting basic file issues
Handle centralized billing and invoicing processes with accuracy while maintaining a basic understanding of accounts receivable, accounts payable, and profit margins
Assist with monthly reporting related to National Programs performance, including revenue tracking, YoY growth, lead pipeline updates, customer projects, and franchise location involvement
Collaborate cross-functionally with sales, operations, marketing, finance, and franchise partners to support program growth and execution
Create presentations and supporting materials in Google Slides for internal and external audiences

Requirements

What you’ll need

Experience using Google Workspace, including Google Slides, Sheets, and Docs
Experience using Adobe Creative Suite, specifically InDesign, Illustrator, and Photoshop
Strong attention to detail and organizational skills
Basic understanding of financial reporting concepts
Ability to adapt quickly in a fast-paced environment with shifting priorities
Strong customer service and relationship management skills
Ability to communicate professionally and effectively, both written and verbal
Ability to build strong relationships with customers and internal teams
Strong project management and multitasking abilities
Problem-solving mindset with the ability to remain calm under pressure
Willingness to learn quickly and take initiative
Collaborative spirit, with appreciation of diverse perspectives
Bold, passionate, tenacious and curious mindset, not afraid to explore new ideas and challenge the status quo in pursuit of better solutions

Benefits

Comp & perks

401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Free food & snacks
Health insurance
Paid time off
Parental leave
Vision insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial documentationproject managementcustomer-specific proposalsbilling processesinvoicing processesdesign file preparationrevenue trackinglead pipeline updatesaccounts receivableaccounts payable

Soft Skills

attention to detailorganizational skillscustomer servicerelationship managementeffective communicationproblem-solvingadaptabilitycollaborationinitiativemultitasking