Insurance Operations Coordinator, Corporate Benefits

Alper Seguros

Coordinator overseeing insurance operations to maximize financial results and promote corporate culture at Alper Seguros. Leading teams and managing performance with a focus on client satisfaction.

Posted 4/24/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

RPA

About the role

Key responsibilities & impact

Ensure the execution of corporate strategies, goals and objectives by implementing action plans to achieve results and maximize financial outcomes.
Promote the company culture and customer satisfaction.
Coordinate the implementation of departmental targets and disseminate local strategies and action plans;
Participate in the selection, retention, training and development of talent and monitor results;
Lead, engage and supervise teams in accordance with Alper's People & Management policies;
Manage timekeeping, vacation and other administrative matters for direct reports;
Drive and promote the company culture by implementing policies, processes and procedures;
Ensure necessary resources and remove obstacles to enable teams to deliver results;
Interface with other areas of the company;
Validate performance indicators related to processing and operational movements;
Prepare management reports and performance indicators for the executive board, presenting results and proposing actions;
Take part in result reporting meetings with Alper's Executive Board;
Promote requests for technological improvements and support the development of new products;
Ensure the team is using existing technologies correctly, such as RPAs and APIs;
Implement marketed products according to Alper standards;
Carefully assess errors or delays in registration or processing changes and propose solutions to mitigate recurrence;
Handle requests and negotiations with insurance carriers;
Monitor daily demands through systems and evaluate employee performance (productivity and quality);
Conduct periodic client visits or meetings to assess the environment, service satisfaction and maintain proximity;
Monitor the Business Unit (BU) budget;
Act as the focal point for resolving complex operational issues and customer complaints;
Identify operational inefficiencies and bottlenecks and implement improvements and/or automations to increase productivity and reduce costs;
Monitor the operational performance of key clients.

Requirements

What you’ll need

Bachelor's degree or higher;
Experience with Alper systems and/or market systems: Quiver Pro and Quiver EB;
Familiarity with carriers' / insurers' products and management systems;
In-depth knowledge of insurance products and market processes;
Leadership, communication and problem-solving skills;
Knowledge of ANS regulations.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Alper systemsQuiver ProQuiver EBinsurance productsmarket processesperformance indicatorsoperational improvementsautomationstimekeeping managementbudget monitoring

Soft Skills

leadershipcommunicationproblem-solvingteam supervisioncustomer satisfactiontalent developmentstrategic planningnegotiationperformance evaluationclient relationship management

Certifications

Bachelor's degreeinsurance certifications