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Debt Mediation Specialist – Polish Language Required
AlpegaDebt Mediation Specialist supporting Polish-speaking customers in debt mediation processes for Alpega Group. Tasks include handling payment mediations, monitoring cases, and collaborating with teams.
About the role
Key responsibilities & impact- Handling payment mediations among customers, solving incidents regarding their overdue and outstanding invoices in accordance with the company’s policies.
- Monitoring open mediation cases through weekly and monthly reports.
- Monitoring default customers.
- Communicate & follow up effectively with the mediation supervisor and the customer service department regarding default customers.
- Monitoring the notified payment guarantees through weekly and monthly reports.
- Meet defined department goals and activity metrics.
- Perform other assigned tasks and duties necessary to support the Mediation Department.
Requirements
What you’ll need- Previous experience working in customer support with debt mediation or incident management
- Fluent Polish (C2), spoken and written, is required.
- Fluent (C1) level of Spanish and English
- Resourceful and highly motivated, with a focus on client satisfaction.
- Team player and able to build good relationships across functions and collaborate to achieve shared goals.
- High accuracy standards.
- Experience will Salesforce/CRM will be a plus.
Benefits
Comp & perks- An excellent career opportunity at a SaaS leading player in logistics.
- Grow and learning opportunities in an international environment.
- The possibility to work in a team but also to work independently.
- Permanent contract
- With a work model hybrid (at least 3 days in the office)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
debt mediationincident managementcustomer support
Soft Skills
client satisfactionteam playerrelationship buildingcollaborationresourcefulnessmotivationaccuracy