Customer Service Representative, Italian, Spanish

Alpega

Customer Service Representative providing Italian & Spanish support at Alpega Group. Responding to inquiries and assisting with platform-related issues in a hybrid work environment.

Posted 4/29/2026full-timeSant Cugat • 🇪🇸 SpainMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Respond to customer inquiries via phone and email.
Provide guidance on how to use the platform and its features.
Answer questions related to processes, workflows, and documentation.
Troubleshoot product issues and technical problems.
Identify root causes and escalate bugs or complex issues when necessary.
Follow up with customers to ensure issues are resolved.
Assist customers with operational questions related to their daily use of the platform.
Help maintain smooth customer operations by resolving platform-related obstacles.

Requirements

What you’ll need

Previous experience working in customer service is ideal but not mandatory.
Native Italian
Fluent in English/Spanish
Willingness to learn and grow
Curious and can-do attitude
Resourceful and highly motivated, with a focus on client satisfaction.
Team player able to build good relationships across functions and collaborate to achieve shared goals.
High accuracy and attention to detail standards

Benefits

Comp & perks

Temporary contract (sick leave replacement)
Work model: hybrid with 3 days in the office
Grow and learning opportunities in an international environment.
The possibility to work in a team, but also to work independently.
An excellent career opportunity at a leading player in transportation management software.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicecurious attitudecan-do attituderesourcefulhighly motivatedclient satisfactionteam playerrelationship buildingcollaborationattention to detail