Customer Success Manager
Alpega
full-time
Posted on:
Location Type: Hybrid
Location: Sant Cugat • 🇪🇸 Spain
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Take care of our customer portfolio
- Focus on contract renewal, retention, and upsell of existing clients (B2B)
- Customer support via phone and e-mail
- Solve customer concerns and escalate issues when appropriate
- Take ownership of new customers by onboarding and helping them configure their accounts
- Implement customer development strategies by taking care of the clients in initial guidance, technical support and training services
- Support the Controlling Department in the process of cancellation, cash collection and debt mediation
- Attend industry events and perform on-site client visits as needed
Requirements
- Previous experience working in sales is ideal (SDR or BDR roles)
- Fluent Portuguese and Spanish
- Fluent in English is a plus (but not mandatory)
- You will need to live within travel distance of Barcelona
- Resourceful and highly motivated, with a focus on client satisfaction
- Team player able to build good relationships with the team and clients
- High accuracy standards
- Experience with Salesforce will be a plus.
Benefits
- A competitive salary package with additional legal benefits focused on your well-being
- Work flexibility
- Career growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales experiencecustomer supportcontract renewalclient retentionupsellingonboardingtechnical supporttraining servicescash collectiondebt mediation
Soft skills
client satisfactionresourcefulnessmotivationteam playerrelationship buildinghigh accuracy standards