Customer Success, French
Alpega
full-time
Posted on:
Location Type: Hybrid
Location: Sant Cugat • 🇪🇸 Spain
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Take care of our customer portfolio
- You will focus in contract renewal, retention and upsell of existing clients (B2B)
- Customer support via phone and e-mail
- Solve customer concerns and escalate issues when appropriate.
- Take ownership of new customers by onboarding and helping them configure their accounts.
- Implement customer development strategies by taking care of the clients in initial guidance, technical support and training services.
- Support the Controlling Department in the process of cancellation, cash collection and debt mediation.
Requirements
- Previous experience working in sales is ideal.
- Native French
- Fluent English or Spanish.
- You will need to live within travel distance of Barcelona
- Resourceful and highly motivated, with a focus on client satisfaction.
- Team player able to build good relationships with team and clients.
- High accuracy standards.
- Experience with Salesforce will be a plus.
Benefits
- A competitive salary package, with additional legal benefits focused on your well-being, work flexibility and career growth.
- A permanent contract.
- Gaining experience in the supply chain and logistics, with a dynamic business growth and agile way of working.
- Hybrid working model, with no mandatory days to come to the office.
- An international working environment, with over 40 nationalities in the Alpega Team.
- You will be able to impact the future of sustainability in the transportation industry, both for our clients and as well with our internal initiatives.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer supportclient satisfactionteam playerrelationship buildingresourcefulhighly motivatedhigh accuracy standards