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About the role
Key responsibilities & impact- Primary responsibility for the daily monitoring and surveillance of all customer activity
- Primary responsibility for daily operational tasks including trading, new accounts, and cash management functions;
- Cryptocurrency trading executions and exceptions (errors, corrections, etc.)
- Assist with customer onboarding, including KYC and account approval
- Review of general ledger accounts, identify and reconcile account discrepancies
- Support the Anti-Money Laundering Program and investigations that result from suspected suspicious activity
- Proactively drive impactful changes across workflows, policies and tools
- Clearly communicate with internal and external partners in an effective, tactical, and insightful manner
- Ad hoc duties and projects as assigned
- Global remote location, core time around 9am to 5pm PT (working hours: 8 hours per day, holidays follow the US market holidays)
Requirements
What you’ll need- 3+ years of relevant experience in a broker-dealer, financial services, trading or cryptocurrency operations role
- Bachelor's degree or equivalent experience
- Familiarity with cryptocurrency, or strong desire to learn
- Work effectively and supportively within a team environment as well as work independently
- Strong attention to detail and problem-solving skills, with the ability to thrive in a fast-paced environment
- Must possess the ability to adapt to a rapidly changing business and regulatory environment
- Enjoys challenges and taking ownership of new responsibilities
- Inspired by Alpaca’s mission and enthusiastic about supporting our customer base and growing the platform
Benefits
Comp & perks- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cryptocurrency tradingKYCaccount reconciliationAnti-Money Launderingtrading operationscash managementcustomer onboardingproblem-solvingattention to detailfinancial services
Soft Skills
communicationteamworkindependenceadaptabilityownershipenthusiasmtactical thinkinginsightfulnessproactivityability to thrive in fast-paced environments
Certifications
Bachelor's degree