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Director, Digital Asset & Brokerage Operations
AlpacaDirector of Digital Asset & Brokerage Operations at Alpaca managing trading operations for a crypto exchange. Leading a global team to provide 24/5 service in a dynamic trading environment.
About the role
Key responsibilities & impact- Build and manage a globally distributed team of trade ops associates providing 24/5 service coverage.
- Directly engage with our customers, providing a world-class service
- Review, identify and resolve trade differences
- Process trade corrections and cancellations
- Inventory account reconciliation
- Provide input into new procedures and processes as well as revisions to existing operations procedures and processes
- Manage our trading desk (internal market maker) and work with engineering to build and monitor trading systems performing automated hedging strategies
- Manage our global fiat banking relationships
- Maintain relationships with liquidity providers, token projects and all our vendors
- Assist with financial and regulatory audits
- Work closely with engineering to bring industry-leading crypto products to market
Requirements
What you’ll need- Experienced running middle/back office trade operations for a brokerage or crypto exchange
- Built and managed a globally distributed customer service focused team providing world-class 24/5 service coverage
- Experience trading crypto professionally
- Experience in US crypto regulations
Benefits
Comp & perks- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
trade operationsinventory account reconciliationtrade correctionsautomated hedging strategiesfinancial auditsregulatory auditscrypto tradingcustomer service managementprocess improvementteam management
Soft Skills
customer engagementworld-class servicerelationship managementcommunicationleadershipproblem-solvingcollaborationorganizational skillsadaptabilitystrategic thinking