Director, Digital Asset & Brokerage Operations

Alpaca

Director of Digital Asset & Brokerage Operations at Alpaca managing trading operations for a crypto exchange. Leading a global team to provide 24/5 service in a dynamic trading environment.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

trade operationsinventory account reconciliationtrade correctionsautomated hedging strategiesfinancial auditsregulatory auditscrypto tradingcustomer service managementprocess improvementteam management

Soft Skills

customer engagementworld-class servicerelationship managementcommunicationleadershipproblem-solvingcollaborationorganizational skillsadaptabilitystrategic thinking

Tools & Technologies

trading systemscrypto exchange platformsbanking systemsliquidity management toolsaudit softwareproject management toolscommunication platformsdata analysis toolscustomer relationship management (CRM)financial software

Industry Keywords

crypto regulationsbrokeragefinancial servicesmarket makingliquidity providerstoken projectstrade differencesback office operationsmiddle office operations24/5 service coverage

About the role

Key responsibilities & impact

Build and manage a globally distributed team of trade ops associates providing 24/5 service coverage.
Directly engage with our customers, providing a world-class service
Review, identify and resolve trade differences
Process trade corrections and cancellations
Inventory account reconciliation
Provide input into new procedures and processes as well as revisions to existing operations procedures and processes
Manage our trading desk (internal market maker) and work with engineering to build and monitor trading systems performing automated hedging strategies
Manage our global fiat banking relationships
Maintain relationships with liquidity providers, token projects and all our vendors
Assist with financial and regulatory audits
Work closely with engineering to bring industry-leading crypto products to market

Requirements

What you’ll need

Experienced running middle/back office trade operations for a brokerage or crypto exchange
Built and managed a globally distributed customer service focused team providing world-class 24/5 service coverage
Experience trading crypto professionally
Experience in US crypto regulations

Benefits

Comp & perks

Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card