Brokerage Operations Associate I – ACATS

Alpaca

Join Alpaca's remote team as a Brokerage Operations Associate managing ACATS and non-ACATS transfers. Engage in operational improvements and compliance within a dynamic Fintech environment.

Posted 6/3/2026full-timeRemote • 🏈 Anywhere in North AmericaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Process daily incoming and outgoing ACATS within industry timelines, validating client information, contra accounts, and asset eligibility across the full transfer lifecycle
Process DTC / FOP (Free of Payment) transfers, ACATS Free Deliveries, Fail Reversals, and nonstandard transfer types (PTR, PTD, RCL, RCR, FRV, MFC, PTF)
Identify documentation and processing irregularities, execute the correct reject paths, and apply controls to prevent errors
Handle communications with contra firms, transfer agents, and partner brokers, coordinating on rejections, accelerations, reclaims, and documentation
Run mass account transfers and conversions, both internal and external
Partner with engineering to automate daily self-clearing workflows
Drive continuous operational improvement through root cause analysis, trend analysis, and updates to the control framework
Serve as the firm's Subject Matter Expert on transfers, acting as a referral point for policy-related queries
Prepare summary documentation for special projects and participate in cross-functional initiatives as assigned

Requirements

What you’ll need

2+ years of ACATS experience, with hands-on industry portal usage and a strong understanding of the ACATS cycle, status progression, and industry timing requirements
Working knowledge of NSCC / DTCC rules, FINRA Rule 11870, and standard vs. nonstandard transfer flows
Knowledge of U.S. broker-dealer back-office operations, including DTC settlements, FOP transfers, Fund/SERV, and contra account formats across major U.S. broker-dealers
Ability to identify documentation and processing irregularities, draw logical conclusions, and outline corrective measures
Excellent written and verbal communication skills, with strong attention to detail and the ability to work both independently and collaboratively in a remote, fast-paced environment with hard daily cutoffs
Basic knowledge of SQL, Metabase, or similar query tools, and comfort navigating internal tools, industry portals, ticketing systems, and Google/Microsoft document solutions
Ability to adapt to an evolving regulatory landscape and contribute to a self-clearing operational build-out, while embodying our tenets: Stay Curious, Have Empathy, Be Accountable
Possess the SIE and Series 99 (or higher securities license), or achieve a passing result on the Series 99 within the first 180 days of employment.

Benefits

Comp & perks

Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ACATS experienceDTC settlementsFOP transfersFund/SERVSQLMetabaseroot cause analysistrend analysisdocumentation irregularitiescontrol framework

Soft Skills

written communicationverbal communicationattention to detailindependent workcollaborative workadaptabilityproblem-solvinglogical reasoningempathyaccountability

Certifications

SIESeries 99