Director, People Operations
Alpaca
full-time
Posted on:
Location Type: Remote
Location: Anywhere in North America
Visit company websiteExplore more
Job Level
About the role
- Own and optimize the global HRIS (BambooHR), ensuring it serves as the single source of truth for all employee data.
- Integrate HR systems with peripheral tools (Payroll, ATS, Slack, Equity Management) to eliminate manual data entry and ensure "one-click" reporting.
- Audit system permissions and workflows regularly to ensure security, privacy, and an intuitive user experience for managers and individual contributors.
- Standardize the end-to-end employee lifecycle, from seamless global onboarding to professional and compliant offboarding.
- Design and manage scalable benefits, leave-of-absence programs, and perks that remain competitive across various international markets.
- Build a tiered internal support model to resolve employee inquiries regarding payroll, benefits, and policies with high speed and accuracy.
- Monitor and implement changes to labor laws and employment regulations across all operating jurisdictions to ensure 100% compliance.
- Author and maintain the Global Employee Handbook, ensuring policies are clearly communicated, culturally relevant, and legally sound.
- Lead internal audits and risk assessments related to employment practices, classification, and workplace safety.
- Establish rigorous data entry standards to ensure all People metrics (headcount, turnover, time-to-hire) are accurate and audit-ready.
- Develop and socialize monthly/quarterly People Dashboards that provide leadership with insights into performance trends and retention drivers.
- Collaborate with Finance on compensation benchmarking and equity analysis to ensure internal parity and market competitiveness.
- Defragment existing manual processes by building automated workflows that reduce administrative "drag" on executives and department heads.
- Define and document Standard Operating Procedures (SOPs) for all People Ops functions to ensure business continuity as the team grows.
Requirements
- You have a proven track record of moving a company from "scrappy/manual" to "automated/scalable."
- You have deep experience navigating US and international labor laws (experience with PEOs and EORs is a plus).
- You believe that data is only as good as the systems that capture it; you have a "zero-error" mentality regarding data integrity.
Benefits
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HRISBambooHRdata entryautomated workflowsemployee lifecycle managementcompliance auditingdata integritySOP documentationemployee metrics analysislabor law navigation
Soft Skills
problem-solvingcommunicationleadershiporganizational skillsattention to detailcollaborationadaptabilitycustomer serviceanalytical thinkingstrategic planning