Associate Director, Business Consulting, Lean Coach, Project Manager
MSD
Spark
Job Level
JuniorMid-Level
Tech Stack
Spark
About the role
- As a Project Manager, you will be expected to leverage deep cross-functional expertise to coordinate with enterprise customers globally, guiding integrations from conception to launch by aligning technical teams, managing timelines, mitigating risks, and ensuring all deliverables meet strategic objectives in the following ways:
- Own end-to-end project management for enterprise launches using our brokerage APIs (equities, crypto, options, and more)
- Collaborate with external stakeholders (product, engineering, compliance teams, etc.) to scope, plan, and execute integration timelines
- Work cross-functionally with internal teams (BD, engineering, legal, compliance, operations and customer success) to resolve issues and align on resources
- Facilitate weekly partner check-ins, drive action items, and ensure progress toward key deliverables
- Track and report on project status, risks, and dependencies to internal leadership and partner stakeholders
- Help partners navigate onboarding requirements, such as KYC, AML and regulatory disclosures
- Document processes and continuously improve onboarding frameworks to scale future partner integrations
- Internally, the Project Manager is a key person to give the best context of a partner to many teams, including leadership. Simply put, the Project Manager is the voice of the customer internally at Alpaca.
- As a project manager in a highly collaborative role, the ideal candidate must demonstrate a strong communication, troubleshooting, solutioning and proactiveness skillset.
Requirements
- 2+ years of enterprise-level business project management experience with strong process, analysis, design, and documentation skills
- Strong verbal and written communication skills for English-speaking clients to drive clarity on goals, set expectations, and collect feedback
- Demonstrated problem-solving ability and attention to detail to deliver high-quality output while meeting deadlines.
- Flexibility to work with customers around the world
- Familiarity and interest in FinTech, financial markets, and investing applications
- Experience with communication and project management tools such as Slack, JIRA, Confluence, Basecamp and Google Workspace
- Startup mindset
- Sales and customer success background leading the customer’s experience
- Training/enablement experience
- Brokerage/stocks experience
- Crypto experience
- Technical background, including:
- Familiarity with metabase
- Experience with modern APIs (REST, Websockets, Server Sent Events)
- Experience with enterprise software implementations
- Technical troubleshooting skills
- Experience with issue management (JIRA) and API logging tool
- Familiarity with Postman and curl requests
