Alpaca

Sales Operations Manager

Alpaca

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Europe

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Tech Stack

ETLSQL

About the role

  • Build the sales operations practice from the ground up, covering technology, data, and processes.
  • Design and execute on our CRM strategy (currently Hubspot).
  • Create processes and onboarding documentation to support the growing customer teams.
  • Work with various customer teams to meet acquisition and growth targets.
  • Partner with marketing and data teams to ensure proper flow of data across platforms.
  • Collaborate strategically with our head of revenue on team performance, go-to-market strategy, and customer trends.
  • Build reports and dashboards to communicate and promote data-driven decision-making, including pipeline, forecasting, capacity planning, budgeting, performance management, data hygiene, and KPIs.

Requirements

  • Sales operations experience in high-growth SaaS environments.
  • Expert-level knowledge of major CRM platforms. HubSpot experience is preferred.
  • Experience integrating with other sales ops tools, including Outreach, Gong, Chorus, LinkedIn, and ZoomInfo.
  • Experience in B2B - SMB / Enterprise. B2C experience is a plus.
  • Strong quantitative approach with experience in data analysis and insights, including: SQL, BI tools, Excel / ETL.
  • Ability to communicate key sales metrics via dashboards and reports.
  • Excellent communication skills and experience with stakeholder management, with the ability to drive decisions / results on collaborative projects.
  • Industry experience in FinTech is preferred, especially with broker-dealer business.
  • Startup mindset
Benefits
  • Competitive Salary & Stock Options
  • Health Benefits
  • New Hire Home-Office Setup: One-time USD $500
  • Monthly Stipend: USD $150 per month via a Brex Card
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM strategydata analysisSQLBI toolsExcelETLreportingdashboard creationpipeline managementperformance management
Soft Skills
communication skillsstakeholder managementcollaborationquantitative approachdecision-makingresults-drivenorganizational skillsstrategic thinkingteam performance managementcustomer trends analysis