Alongside

Technical Support Analyst – COBOL, Mainframe

Alongside

full-time

Posted on:

Location Type: Hybrid

Location: Porto • Portugal

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Job Level

Junior

Tech Stack

Linux

About the role

  • Ensure the availability and stability of services in the European market by monitoring production and test environments.
  • Assist in the resolution of operational alerts and incidents, including complex issues in Mainframe applications.
  • Support the management of tickets for incidents, changes, and service requests, ensuring SLA compliance.
  • Participate in the execution of critical incident procedures, root cause analysis, and preparation of post-incident reports.
  • Contribute to the creation and maintenance of operational procedures, knowledge articles, and best practices.
  • Collaborate with development teams on application issues, enhancements, and maintenance tasks.

Requirements

  • Bachelor’s degree in Computer Engineering, Information Systems, or related field.
  • Experience in IT support or production support (1–3 years preferred).
  • Knowledge of **Mainframe systems** and **COBOL**.
  • Basic knowledge of Linux.
  • Strong analytical and problem-solving skills, with attention to detail.
  • Ability to work under pressure in fast-paced, 24/7 environments.
  • Excellent communication skills in English.
  • Ability to prioritize tasks and work independently or in a team.
Benefits
  • Technical guidance and continuous mentorship
  • Participation in real-world projects
  • Collaborative environment with a focus on professional growth
  • Opportunity for career progression
  • Hybrid work model: Porto office
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Mainframe systemsCOBOLLinuxincident managementroot cause analysisSLA complianceoperational proceduresproblem-solvingticket managementproduction support
Soft Skills
analytical skillsattention to detailability to work under pressurecommunication skillsprioritizationindependenceteamwork
Certifications
Bachelor’s degree in Computer EngineeringBachelor’s degree in Information Systems