Regional Head of Services

ALONE

Regional Head of Services leading integrated support for older people at ALONE, an Irish charity. Managing service quality, people strategy, compliance, stakeholders, and innovation.

Posted 8/12/2026full-timeDublin • 🇮🇪 IrelandLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing integrated customer-centric services for older people, ensuring compliance with industry regulations and achieving service delivery targets. Proficient in stakeholder management, continuous improvement, and effective communication.

Highest-signal resume keywords

Management ExperienceStakeholder ManagementService Delivery TargetsQuality Management SystemsMicrosoft Office Suite

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Service Delivery ManagementPerformance ManagementReport GenerationQuality ImprovementCRM Tools

Soft Skills

High-Level Communication SkillsNetworkingNegotiationConfidentialityDiscretion

Certifications & Qualifications

Clean Driver’s Licence

Industry Keywords

Customer-Centric ServicesAging SectorALONE ProcessesHSE Service FootprintLegislative Guidelines

About the role

Key responsibilities & impact

Lead, manage and safely deliver a suite of integrated customer-centric services to older people in line with ALONE’s strategic aims and objectives
Promote the ALONE values
Deliver high-quality integrated services with leading quality metrics, 100% on-time delivery and year-on-year productivity improvements
Manage unit costs efficiently and communicate, measure and achieve objectives at all levels
Work closely with HR to lead and enhance the ALONE People strategy
Ensure compliance with industry regulations, legislative guidelines, ALONE processes and procedures
Develop and enhance the customer-centric service delivery model aligned with the HSE service footprint
Manage stakeholders and represent ALONE at regional and national events connected to Ireland’s ageing sector
Introduce new services, business opportunities, innovations and technologies
Perform tasks assigned by the National Head of Service

Requirements

What you’ll need

Proven experience at a management level in a national complex service organisation
Ability to maintain high standards of confidentiality, discretion and respect
High-level written and oral communication skills
Minimum of 3 years’ employee management experience, including support and performance management of individuals and people managers
Experience presenting information to internal and external stakeholders
Ability to network and negotiate effectively with individuals and groups
Experience managing and achieving service delivery targets
Commitment to continuous improvement and experience or understanding of Quality Management Systems
Track record of excellent stakeholder management
Proficient use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Demonstrated experience with CRM tools
Ability to generate and analyse reports to support decision-making
Clean driver’s licence and own car mandatory

Benefits

Comp & perks

35-hour working week (core hours 9-5)
Annual Salary Reviews
Mileage Policy in place for applicable roles
Death in Service - after 6 months’ probation successfully completed
Travel Saver Schemes
Sick Pay Scheme - after 6 months’ probation successfully completed
Bike to Work Scheme
HSF Partnership
Comprehensive Training & Development
Bespoke Induction Programmes
Progression Opportunities
Further Education Opportunities
Employee Assistance Programme - ALONE provides a 24hour support programme for all our Employee’s
GP telephone Advice
Virtual Doctor
Private Prescription Service
6 structured Counselling/ Emotional Wellbeing Service
Legal Helpline