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Support Coordinator
ALONESupport Coordinator coordinating personalised services, referrals, and technology support for older people through ALONE. Field-based role serving communities in Waterford and surrounding Leinster/Munster areas.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates a strong commitment to enhancing the quality of life for older people through personalized support plans and effective coordination of community services. Proficient in managing KPIs, maintaining accurate records, and fostering partnerships with diverse stakeholders.
Highest-signal resume keywords
Personalized Support PlanningKPI ManagementCommunity Service CoordinationStakeholder AdvocacyTechnology Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ManagementRecord-KeepingNeeds AssessmentResource AllocationSMART Target Setting
Soft Skills
Problem-SolvingCommunicationOrganizational SkillsAttention to DetailNegotiation
Tools & Technologies
CRM DatabaseTechnology Installation
Certifications & Qualifications
Full Clean Driving Licence
Industry Keywords
Older People ServicesSupport CoordinationReferral PathwaysQuality Management SystemsCommunity Engagement
About the role
Key responsibilities & impact- Devise personalised support plans to address challenges and enhance older people’s quality of life
- Provide access to ALONE’s services and coordinate access to other community services
- Advocate for older people’s needs within health, social care, and welfare services
- Establish and nurture referral relationships with statutory and non-statutory agencies
- Develop and maintain efficient referral pathways for Support Coordination services
- Adhere to ALONE’s quality management systems and policies
- Monitor and manage KPIs and SMART targets
- Deliver timely reports on service developments, challenges, and achievements
- Manage the distribution and installation of technology supporting older people’s wellbeing and safety
- Maintain records in ALONE’s CRM database
- Travel within the community to coordinate field-based services
Requirements
What you’ll need- Passion for improving older people’s lives and commitment to ALONE’s mission
- Problem-solving skills for needs assessment and resource allocation
- Excellent written and verbal communication skills
- Ability to foster partnerships and negotiate with diverse stakeholders
- Proficiency with technology and data management systems
- Good organisational and multitasking skills
- Solution-focused approach to complex challenges
- Keen attention to detail and accurate record-keeping
- Enthusiasm for setting and achieving SMART targets
- Self-starter able to work well with stakeholders
- Full clean driving licence
- Own transport/car essential
- Willingness and ability to travel within the community
- Entry-level role; background in older people-related fields is not required
Benefits
Comp & perks- Comprehensive induction and training programme
- 35-hour working week
- Annual salary reviews
- Time Off in Lieu
- Mileage Policy for applicable roles
- Death in Service after 6 months’ probation successfully completed
- Travel Saver Schemes
- Sick Pay Scheme after 6 months’ probation successfully completed
- Bike to Work Scheme
- HSF Partnership
- Comprehensive Training & Development
- Bespoke Induction Programmes
- Progression Opportunities
- Further Education Opportunities
- Employee Assistance Programme
- 24-hour employee support programme
- GP telephone advice
- Virtual Doctor
- Private Prescription Service
- 6 structured Counselling/Emotional Wellbeing Service
- Legal Helpline