Support Coordinator

ALONE

Support Coordinator helping older people access health, welfare, and community services for ALONE, an Irish charity. Coordinating personalised plans, referrals, technology, records, and field-based support across Mayo.

Posted 8/6/2026full-timeBallina • 🇮🇪 IrelandMid-LevelSenior💰 €37,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates a strong commitment to enhancing the quality of life for older people through personalized support plans and effective advocacy within health and social care services. Proficient in managing technology and data systems to improve service delivery and maintain accurate records.

Highest-signal resume keywords

Personalized Support PlanningAdvocacy for Older PeopleKPI Monitoring and ManagementTechnology and Data ManagementPartnership Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Needs AssessmentResource AllocationKPI ManagementCRM Database ManagementSMART Target Setting

Soft Skills

Problem-SolvingExcellent CommunicationOrganizational SkillsAttention to DetailSelf-Starter

Tools & Technologies

Data Management SystemsTechnology Installation

Certifications & Qualifications

Full Clean Driving Licence

Industry Keywords

Older People ServicesCommunity ServicesReferral PathwaysQuality Management SystemsStakeholder Engagement

About the role

Key responsibilities & impact

Devise personalised support plans to address challenges and enhance older people's quality of life
Provide access to ALONE’s services and coordinate access to other community services
Advocate for older people's needs within health, social care, and welfare services
Establish and nurture referral relationships with statutory and non-statutory agencies
Develop and maintain efficient referral pathways for ALONE’s Support Coordination services
Adhere to ALONE's quality management systems and policies
Monitor and manage KPIs and work toward SMART targets
Deliver timely reports on service developments, challenges, and achievements
Manage the distribution and installation of technology that enhances older people's well-being and safety
Maintain records in ALONE’s CRM database
Work field based within the community and travel throughout the designated area

Requirements

What you’ll need

Passion for improving the lives of older people and commitment to ALONE’s mission
Problem-solving skills for needs assessment and resource allocation
Excellent written and verbal communication abilities
Ability to foster partnerships and negotiate with diverse stakeholders
Proficiency in technology and data management systems
Good organisational and multitasking skills
Solution-focused approach to complex challenges
Keen attention to detail
Ability to set and achieve SMART targets
Self-starter able to work well with stakeholders
Full clean driving licence and own transport/car are essential
Ability to work 35 hours per week over 5 of 7 days
Entry-level role; no older people-related background required

Benefits

Comp & perks

Comprehensive induction and training programme
35-hour working week
Annual salary reviews
Time Off in Lieu
Mileage Policy for applicable roles
Death in Service after 6 months’ probation successfully completed
Travel Saver Schemes
Sick Pay Scheme after 6 months’ probation successfully completed
Bike to Work Scheme
HSF Partnership
Comprehensive Training & Development
Bespoke Induction Programmes
Progression Opportunities
Further Education Opportunities
Employee Assistance Programme
24-hour employee support programme
GP telephone Advice
Virtual Doctor
Private Prescription Service
6 structured Counselling/ Emotional Wellbeing Service
Legal Helpline