Support Coordinator

ALONE

Support Coordinator helping older people access personalised support and community services through Irish charity ALONE. Managing referrals, partnerships, technology distribution, records, and service performance.

Posted 8/6/2026full-timeGalway • 🇮🇪 IrelandMid-LevelSenior💰 €37,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates a strong commitment to improving the quality of life for older people through personalized support plans and effective coordination of community services. Proficient in managing KPIs, utilizing technology for data management, and fostering partnerships with diverse stakeholders.

Highest-signal resume keywords

Personalized Support PlansKPI ManagementTechnology ProficiencyStakeholder EngagementSMART Target Achievement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Needs AssessmentResource AllocationData Management SystemsCRM Database ManagementReport Writing

Soft Skills

Problem-SolvingExcellent CommunicationOrganizational SkillsAttention to DetailMultitasking

Tools & Technologies

ALONE's Quality Management SystemsCommunity Services Coordination

Certifications & Qualifications

Full Clean Driving Licence

Industry Keywords

Older People AdvocacyReferral PathwaysCommunity ServicesHealth and Social CareWelfare Services

About the role

Key responsibilities & impact

Devise personalised support plans to address challenges and improve older people’s quality of life
Provide access to ALONE’s services and coordinate access to other community services
Advocate for older people’s needs within health, social care, and welfare services
Establish and nurture referral relationships with statutory and non-statutory agencies
Develop and maintain efficient referral pathways for ALONE’s Support Coordination services
Adhere to ALONE’s quality management systems and policies
Monitor and manage KPIs and work toward SMART targets
Deliver timely reports on service developments, challenges, and achievements
Manage the distribution and installation of technology supporting older people’s well-being and safety
Maintain records in ALONE’s CRM database
Travel within the community to coordinate field-based services

Requirements

What you’ll need

Passion for improving the lives of older people and commitment to ALONE’s mission
Problem-solving skills for needs assessment and resource allocation
Excellent written and verbal communication skills
Ability to foster partnerships and negotiate with diverse stakeholders
Proficiency using technology and data management systems
Good organisational and multitasking skills
Solution-focused approach to complex challenges
Keen attention to detail
Ability to set and achieve SMART targets
Self-starter able to work well with stakeholders
Full clean driving licence
Own car/transport
Willingness to travel within the community
Background in older people-related fields is not required

Benefits

Comp & perks

Comprehensive induction and training programme
35-hour working week
Annual salary reviews
Time Off in Lieu
Mileage Policy for applicable roles
Death in Service after 6 months’ probation successfully completed
Travel Saver Schemes
Sick Pay Scheme after 6 months’ probation successfully completed
Bike to Work Scheme
HSF Partnership
Comprehensive Training & Development
Bespoke Induction Programmes
Progression Opportunities
Further Education Opportunities
Employee Assistance Programme
24-hour employee support programme
GP telephone advice
Virtual Doctor
Private Prescription Service
6 structured Counselling/Emotional Wellbeing Service
Legal Helpline