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About the role
Key responsibilities & impact- Provide support coordination by devising personalised support plans to address challenges and find solutions to enhance the older persons quality of life.
- Provide access to ALONE’s services while coordinating and enabling older people to access other services in the community.
- Advocate for older people's needs within health, social care, and welfare services, working to streamline access and enhance service delivery.
- Establish and nurture strong referral relationships with both statutory and non-statutory agencies in the designated area, fostering collaboration and access to a wider range of support services.
- Develop and maintain efficient referral pathways for ALONE’s Support Coordination services, optimising service coordination.
- Adherence to ALONE's Quality management systems and policies, ensuring a consistent and high-quality service delivery approach.
- Monitor and manage key performance indicators (KPIs), striving to achieve SMART targets that maximize the reach and impact of support services for older people.
- Deliver thorough and timely reports on service developments, challenges, and achievements.
- Manage the distribution and installation of technology that enhances older people's well-being and safety.
- Maintain records on ALONE’s CRM database, capturing essential details to inform service delivery and future strategies.
Requirements
What you’ll need- Demonstrated passion for improving the lives of older people and commitment to ALONE’s mission.
- Problem-solving skills, focusing on efficient needs assessment and resource allocation.
- Excellent communication abilities (both written and verbal), fostering partnerships and negotiating effectively with diverse stakeholders.
- Proficiency in utilising technology and data management systems, enhancing service efficiency and reporting accuracy.
- Good organisational and multitasking skills, with a solution-focused approach to complex challenges.
- Keen attention to detail, enabling accurate record-keeping and effective service monitoring.
- Enthusiasm for setting and achieving SMART targets that maximize the positive impact on older individuals.
- Self-starter with a capacity to work well with stakeholders.
- Must have full clean driving licence and own transport.
Benefits
Comp & perks- Annual Salary Reviews
- Time Off in Lieu
- Mileage Policy in place for applicable roles
- Death in Service - after 6 months’ probation successfully completed.
- Travel Saver Schemes
- Sick Pay Scheme - after 6 months’ probation successfully completed.
- Bike to Work Scheme
- Comprehensive Training & Development
- Bespoke Induction Programmes
- Progression Opportunities
- Further Education Opportunities
- Employee Assistance Programme - ALONE provides a 24hour support programme for all our Employee’s.
- GP telephone Advice
- Virtual Doctor
- Private Prescription Service
- 6 structured Counselling/ Emotional Wellbeing Service
- Legal Helpline
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Personalized Support PlansService Delivery OptimizationReferral Pathway DevelopmentRecord-KeepingSMART Target Achievement
Soft Skills
Problem-SolvingExcellent CommunicationOrganizational SkillsAttention to DetailMultitasking
Certifications
Full Clean Driving Licence