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About the role
Key responsibilities & impact- Lead and deliver ALONE’s core services, including Support Coordination, Befriending (Visitation & Telephone), Volunteer Engagement, and Technology Support for older people.
- Drive strong, strategic partnerships with local Statutory, Community, and Voluntary organisations to maximise impact.
- Champion ALONE’s mission locally, promoting services, building referral pathways, and expanding community capacity to support older people.
- Ensure excellence in service delivery, meeting all HSE agreement objectives and delivering accurate, timely reporting.
- Identify and address service gaps, collaborating across sectors to design and implement effective, person-centred solutions.
- Provide impactful reports to funders, stakeholders, and leadership—using data to tell the story and shape the future.
- Inspire high-performing teams through effective people management, continuous development, and a strong culture of improvement.
- Deliver on ALONE’s strategic goals, aligning your team’s work to achieve ambitious targets and lasting change.
Requirements
What you’ll need- Self-motivated person who is committed to ALONE’s mission
- Educated to Degree Level or significant relevant experience.
- Minimum 3 years proven experience in service operations.
- Able to maintain the highest standards of confidentiality, discretion, and respect.
- Minimum of 2-year staff management experience, including support and performance management of teams
- Excellent interpersonal and communication skills to engage effectively with stakeholders both internally & externally
- A collaborative team player who fosters strong internal and external relationships.
- Proactive problem-solver, using innovation to improve service delivery and support independent older person and the people we serve.
- Strong time management and organisational skills to prioritise workload and meet KPIs.
Benefits
Comp & perks- 35 Hour week (core hours 9-5) –Full-time employees can enjoy a 35-hour working week.
- Annual Salary Reviews
- Time Off in Lieu
- Mileage Policy in place for applicable roles
- Death in Service - after 6 months’ probation successfully completed.
- Travel Saver Schemes
- Sick Pay Scheme -after 6 months’ probation successfully completed.
- Bike to Work Scheme
- HSF Partnership
- Horizontal Transfer Opportunities
- Comprehensive Training & Development
- Bespoke Induction Programmes
- Progression Opportunities
- Further Education Opportunities
- Employee Assistance Programme -ALONE provides a 24hour support programme for all our Employee’s.
- GP telephone Advice
- Virtual Doctor
- Private Prescription Service
- 6 structured Counselling/ Emotional Wellbeing Service
- Legal Helpline
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service operationsreportingdata analysisperformance management
Soft Skills
self-motivatedinterpersonal skillscommunication skillscollaborativeproblem-solvingtime managementorganizational skillspeople management
Certifications
Degree Level education