Quality Assurance Specialist
almentor
full-time
Posted on:
Location Type: Hybrid
Location: Cairo • Egypt
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About the role
- Develop and document standard operating procedures (SOPs) for each team, ensuring consistency in execution.
- Design quality control measures to ensure each team meets performance and efficiency benchmarks.
- Conduct regular quality audits to ensure compliance with established processes.
- Work closely with the Growth & Marketing, Online/Offline Session Ops, LMS, CX, and Content teams to align quality processes with business goals.
- Analyze process gaps and recommend solutions to enhance efficiency and effectiveness.
Requirements
- Proven experience in quality assurance, process improvement, or operational strategy.
- Strong process development and auditing skills.
- Ability to analyze data and performance metrics to drive improvements.
- Excellent communication and collaboration skills to work across different teams.
- Experience in training and guiding teams to quality standards.
- Background in marketing, operations, content, or customer experience is a plus.
- High attention to details.
Benefits
- Competitive Salary Package.
- Family medical Insurance.
- Access to a wide range of courses on our platform.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality assuranceprocess improvementoperational strategyprocess developmentauditingdata analysisperformance metrics
Soft Skills
communicationcollaborationattention to detail