Almedia

Customer Success Manager

Almedia

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇯🇵 Japan

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Job Level

Mid-LevelSenior

About the role

  • Own way more, way earlier — you’ll be trusted with responsibility fast.
  • Push harder, get further — this isn’t a 9–5. We highly reward intensity.
  • Join a rare environment — you will work with ambitious high-speed, high-ownership people.
  • Fully present — we’re 5 days a week in the office to build the energising momentum we need.
  • Serve as a strategic advisor for clients, guiding them through Almedia’s rewarded ecosystem and sharing insights to optimize their campaigns.
  • Lead campaign setups, tracking, and continuous performance analysis to meet key KPIs and ensure sustained client success.
  • Keep clients ahead with insights into the latest industry trends, providing competitive analysis to inform client strategies and elevate campaign impact.
  • Use data to proactively identify risks and opportunities, collaborating with internal teams (BI, Fraud, User Acquisition) to solve complex issues swiftly.
  • Recognize opportunities for increased ad spend and assist in expanding clients’ portfolios, helping to drive revenue growth for both the client and Almedia.
  • Participate actively in shaping the future of Almedia’s Customer Success team, contributing ideas and insights as the team grows and scales.

Requirements

  • Experience in client success, account management, or business development within digital advertising, gaming, or app industries.
  • Strong negotiation skills and the ability to make data-informed decisions.
  • Analytical Thinking: You thrive on data and are detail-oriented, using insights to drive decisions.
  • Problem-Solving: You’re proactive, always seeking creative solutions for both clients and the company.
  • Strong Communication: You build relationships easily and convey complex ideas clearly.
  • Team Player: You value collaboration and respect different perspectives.
  • Adaptable & Growth-Oriented: You thrive in fast-paced environments and are excited to learn and grow.
  • Client-Focused Passion: You’re committed to delivering high-quality service and driving client success.
Benefits
  • Scale With Almedia: Have a real impact and grow alongside a startup that has been profitable from day one.
  • High-Growth Environment: We encourage all staff to take ownership of projects and consistently raise the bar.
  • Do More, Get More: Generous bonus scheme to ensure great, proactive work is valued.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
campaign setupperformance analysisdata analysiscompetitive analysisKPI trackingad spend optimization
Soft skills
negotiationanalytical thinkingproblem-solvingstrong communicationteam playeradaptabilitygrowth-orientedclient-focused