Pessoa Community Manager

AlmapBBDO

Pessoa Community Manager observing and interacting with brand audience in São Paulo. Managing social content, analyzing engagement, and generating insights for brand strategy.

Posted 5/11/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Observe and interact with the audience in the brand's voice to build relationships and encourage engagement.
Create opportunities by analyzing fan behavior and events related to the brand.
Prepare the brand's social calendar in collaboration with Media and Creative teams, identifying opportunities and issues that arise day-to-day to include in content and editorials.
Monitor the brand's performance across digital channels, evaluating engagement rates and the relevance of posts to optimize brand work. Make course corrections and identify new interaction opportunities.
Upload posts according to the schedule.
Coordinate with the BI team on projects to incorporate data-driven insights into observations and analyses.
Participate in developing briefs together with Account, Creative, and Media teams, compiling the annual content plan to be published according to client planning.
Manage crisis situations, preparing reports that show necessary adjustments, correcting content, analyzing traffic, comments, likes, and the potential for negative perception of the product.
Coordinate activities related to customer service, tracking deadlines and executing tasks with Creative and Production teams.
Create and update Response Guides for consumers on each platform, using client-provided materials containing the necessary product information.
Resolve occasional issues not covered in the Response Guides by requesting client support.
Generate proactive insights, presenting market opportunities to the client through monitoring the digital landscape.
Align strategies by communicating with teams involved in the project.
Perform other related activities as requested or instructed by your immediate supervisor to contribute to the team and your professional development.

Requirements

What you’ll need

Degree in Advertising, Marketing, or related fields.
Familiarity with social networks such as Facebook, Instagram, LinkedIn, YouTube, TikTok, Kwai, Twitter, and other media;
Proficient with Microsoft Office;
Comfortable collaborating with different agency departments;
Familiarity with Keynote

Benefits

Comp & perks

We believe creativity is central to creating value for brands
We foster a diverse environment and a big idea called AlmapBBDO
We welcome people from different socioeconomic backgrounds to join our team

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysiscontent creationsocial media managementcrisis managementdigital marketingengagement optimizationreportingaudience analysiseditorial planningcustomer service coordination

Soft Skills

relationship buildingcommunicationcollaborationproblem-solvingcreativityadaptabilityorganizational skillsinsight generationstrategic alignmentteam contribution