Alma

Senior Manager, Community

Alma

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $140,000 - $160,000 per year

Job Level

Senior

About the role

  • Define and own the vision and strategy for the community function, aligning around shared priorities within the company, success metrics, and long-term impact.
  • Establish, track, and evolve function-level KPIs and growth forecasts to measure community health, engagement, and business ROI.
  • Lead, coach, and scale a high-performing, inclusive team: matching talent to roles, fostering autonomy, and sustaining excellence through change.
  • Drive cross-functional programs and initiatives by translating community insights into influence at the executive level, shaping product, marketing, and company strategy.
  • Design, optimize, and automate complex processes and programs to improve execution quality, scalability, and operational efficiency.
  • Manage the community budget and resource allocation, balancing experimentation and informed risk-taking with accountability for outcomes.
  • Oversee and negotiate strategic external partnerships and vendors, extending the community’s reach and strengthening its role within the broader ecosystem.
  • Navigate complex stakeholder dynamics across the organization to align community outcomes with company goals and engagement philosophies.

Requirements

  • You have 5+ years of experience in community management, marketing, or customer success, including at least 2 years leading a team.
  • You are a strategic operator who translates high-level business goals into actionable, scalable community roadmaps informed by data, benchmarks, and trends.
  • You have a strong track record of business impact, with experience forecasting growth, managing meaningful budgets, and clearly articulating community ROI.
  • You lead with empathy and high standards, coaching teams through ambiguity, change, and growth while maintaining accountability and momentum.
  • You excel at cross-functional influence, confidently representing your function in senior-level discussions and aligning diverse stakeholders toward shared outcomes.
  • You are tech-fluent, with experience leveraging AI-driven insights and community tools to drive personalization and operational efficiency.
  • You bring an owner’s mindset, taking full accountability for community health, program success, and the development of the people on your team.
  • You are a clear, compelling communicator and skilled negotiator, trusted to manage high-stakes external relationships and long-term strategic partnerships.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
community managementmarketingcustomer successbudget managementKPI trackingdata analysisprocess optimizationprogram designstrategic planninggrowth forecasting
Soft Skills
leadershipempathycommunicationnegotiationcross-functional influenceteam coachingaccountabilityadaptabilitystakeholder managementstrategic thinking