Alma

Operations Manager, Process Innovation

Alma

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $110,000 - $150,000 per year

Job Level

Mid-LevelSenior

Tech Stack

SQL

About the role

  • Launch and lead high-impact projects—from discovery through implementation—driving process improvements, new initiatives, and customer experience enhancements, with the judgment to know when to pull in expertise and when to drive forward autonomously
  • Define success metrics for initiatives, monitor performance, and identify when to adjust priorities and approaches based on data and results
  • Foster strong relationships with Business Intelligence, Product, and Operational stakeholders across the organization to identify needs and deliver comprehensive solutions
  • Drive organization-wide strategic initiatives and lead resolution of high-priority escalations by influencing cross-functional stakeholders and aligning teams without direct management authority
  • Step in to support delivery teams as needed, leading projects or operations when internal capacity is constrained
  • Act as a bridge between Product and Delivery, supporting new product releases by creating and maintaining SOPs, surfacing operational insights to inform product decisions, and ensuring smooth adoption and execution across delivery teams

Requirements

  • 4-6 years of experience in healthcare, consulting, investment banking, private equity, strategy, or a high-growth startup preferred
  • Proven experience executing complex strategic and operational initiatives with strong business acumen
  • Self-directed, able to take ambiguous goals and shape them into structured work plans without heavy oversight
  • Curious about new technologies (like automation and AI) and creative in identifying how they can be applied to solve operational challenges
  • Deep understanding of business and financial principles
  • Track record of driving results in fast-paced, dynamic environments
  • A team player who can roll up their sleeves to support the team creatively while balancing the management of other projects through prioritization
  • Strong problem-solving skills, with the ability to analyze data and provide strategic recommendations
  • Expertise in quantitative and qualitative analysis, including building complex Excel models; SQL proficiency is a plus
  • Exceptional communication and interpersonal skills
  • Relentlessly organized with meticulous attention to detail, exceptional project management and communication skills
  • Passionate about mental health care, our mission at Alma, and diversity, equity, and
Benefits
  • We’re a remote-first company
  • Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
  • 401K plan (ADP)
  • Monthly therapy and wellness stipends
  • Monthly co-working space membership stipend
  • Monthly work-from-home stipend
  • Financial wellness benefits through Northstar
  • Pet discount program through United Pet Care
  • Financial perks and rewards through BenefitHub
  • EAP access through Aetna
  • One-time home office stipend to set up your home office
  • Comprehensive parental leave plans
  • 12 paid holidays, 1 Alma Give Back Day
  • Flexible PTO

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
strategic initiativesoperational initiativesbusiness acumenquantitative analysisqualitative analysisExcel modelsSQL
Soft skills
problem-solvingcommunicationinterpersonal skillsorganizational skillsproject managementteam playerself-directedcuriositycreativityattention to detail