Business Systems Engineer II – Support

Ally

Systems Engineer providing support for Brokerage business ecosystem, resolving technical issues and maintaining automation within applications for seamless operations.

Posted 4/29/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Provide critical support for Brokerage business Support Ecosystem
Diagnose and resolve technical issues
Develop & maintain automation and integration
Serve as the primary contact for support inquiries
Log all support requests in the ticketing system
Identify and escalate complex issues
Maintain clear communication with users
Update and maintain support documentation
Collaborate with cross-functional teams

Requirements

What you’ll need

3+ years of experience in a technical support role
Intermediate knowledge of SQL
Intermediate knowledge of Python
Experience with enterprise applications
Excellent interpersonal and communication skills
Strong analytical abilities
Ability to manage multiple tasks simultaneously
Team player
Certifications in supported applications (e.g., Salesforce, Zendesk)
Industry experience in logistics, freight, or transportation

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLPythonautomationintegrationtechnical support

Soft Skills

interpersonal skillscommunication skillsanalytical abilitiesteam playertask management