Lead and manage a portfolio of related projects - including large, complex initiatives - such as wide-spread expansion, product enhancements, utilization and optimization - ensuring successful delivery and alignment with organizational strategic objectives.
Develop comprehensive program plans that define scope, objectives, deliverables, timelines, and resource needs.
Coordinate project interdependencies to ensure seamless integration, collaboration, and execution across teams.
Optimize resource allocation and utilization across the program portfolio to support efficient and timely delivery.
Identify and manage program-level risks, including cross-project dependencies, and implement mitigation strategies to minimize impact.
Serve as the primary point of contact for program stakeholders, providing regular updates, managing expectations, and addressing issues to ensure all projects meet stakeholder needs and strategic goals.
Track and evaluate program performance, ensuring all projects achieve their objectives and contribute to overall program success.
Ensure program initiatives align with organizational priorities and deliver meaningful business value.
Troubleshoot issues efficiently initially, engaging engineering and other internal stakeholders when needed, demonstrating proactive and strong communication skills with a complex client set-up, both internally and externally. Manage all client enhancement requests, leveraging internal teams as appropriate.

Requirements

5+ years of client-facing experience with demonstrated executive presence and the ability to deliver clear, compelling client communications.
5+ years of program or project Management experience, with a proven track record of leading and managing large, complex initiatives in a healthcare environment.
Program Management (PgM) or Project Management Professional (PMP) certification, or a comparable credential. This is required within one year of hire.
Experience working in a SaaS, healthcare technology/IT, or healthcare B2B environment highly preferred.
Experience working in a startup or scaling organization is highly desirable.

Benefits

Competitive Compensation Package
Health and wellness benefits effective the first of the month following your hire date
401K and Matching
Very Progressive PTO policy
Cultural Focus on Work-life balance
Vacation Expense Reimbursement
Hybrid and Remote based roles
Access to role-based professional development/training opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

program managementproject managementrisk managementresource allocationprogram planningstakeholder managementperformance trackingissue troubleshootingclient enhancement management

Soft Skills

communicationleadershipcollaborationproblem-solvingexecutive presence

Certifications

Program Management (PgM)Project Management Professional (PMP)