Customer Service Associate II

Allstate

Customer service representative supporting policyholders and agents for Integon, the Mexican division of a major U.S. insurance corporation.

Posted 8/21/2026full-time🇲🇽 MexicoJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities by effectively managing high volume inbound calls, providing accurate information, and resolving issues while maintaining attention to detail. Bilingual proficiency in English and Spanish enhances communication with diverse customers in the insurance industry.

Highest-signal resume keywords

Bilingual Proficiency in English and SpanishCustomer Service ExcellenceCall Center ExperienceMicrosoft Office ProficiencyInsurance Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call HandlingComplaint ProcessingPolicy ReviewBilling AdjustmentsData Documentation

Soft Skills

Verbal CommunicationWritten CommunicationMultitaskingAttention to DetailTeam Collaboration

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

InsuranceCustomer InquiriesPolicy ChangesHealth Policy RequestsRisk Identification

About the role

Key responsibilities & impact

Answer high volume inbound calls and provide effective quality customer service
Provide customers detailed information on their issue, de-escalate calls, and process complaints
Take ownership of customer and agent inquiries, issues, and errors, and determine the best next step
Answer incoming calls and provide clear guidance on existing policies
Serve as the first point of contact after policy sale by identifying risks, asking key questions, and gathering required information
Document call details, process policy changes, answer billing questions, and maintain excellent phone etiquette
Support health policy requests such as cancellations, profile updates, billing adjustments, and refunds
Review policy details, identify special circumstances, and provide accurate coverage information
Collaborate with teammates to ensure exceptional service and contribute to a supportive, reliable environment

Requirements

What you’ll need

High School Diploma or GED
Advanced English and Spanish (fully bilingual)
Strong verbal and written communication skills
Ability to multitask while navigating multiple systems
Proficiency in Microsoft Office (Word, Excel, Outlook)
Attention to detail and ability to follow structured procedures
Call center experience (Preferred/Nice to Have)
Insurance industry knowledge (Preferred/Nice to Have)

Benefits

Comp & perks

Paid training
Fully reported wages to IMSS and Infonavit
Savings Fund
Profit Sharing
Weekly food vouchers
Weekly payment schedule
Life and burial insurance
Nine days of Paid Time Off (in addition to annual vacations)
Nine paid company holidays per year
Marriage Leave
Parental Leave
Access to learning platforms for your professional development
Employee referral program
Discounts with partner establishments
Monthly employee events and celebrations
On-site parking
On-site wellness center
On-site coffee shop
Gaming room