Field SIU Adjuster

Allstate

Field SIU Adjuster investigating complex insurance fraud claims for National General, a provider of auto, home, health, and specialty insurance. Conducting surveillance, interviews, evidence analysis, and claim determinations.

Posted 8/11/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $62,100 - $103,950 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fraud investigations, including evidence gathering, claims processing, and analytical thinking. Proficient in conducting surveillance, investigative interviewing, and utilizing analytic tools to support fraud detection and claims validation.

Highest-signal resume keywords

Fraud InvestigationsClaims ProcessingAnalytical ThinkingEvidence GatheringInvestigative Interviewing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud InvestigationsClaims ProcessingEvidence GatheringInvestigative InterviewingSurveillanceDocumentationInformation CollectionAnalytical ThinkingSite InspectionsData Analysis

Soft Skills

Critical ThinkingMentoringCoachingCommunicationProblem-Solving

Tools & Technologies

SIU SystemsAnalytic ToolsOnline Data Search Tools

Industry Keywords

Insurance Claims InvestigationsSpecial Investigation UnitFraud DetectionClaims ValidationCustomer Communication

About the role

Key responsibilities & impact

Investigate and analyze complex, multi-discipline coverage and claims referred to the Special Investigation Unit for potential fraud
Conduct background searches, scene investigations, clinic inspections, recorded statements, witness interviews, and social media searches
Conduct surveillance on property and create scene reconstructions on some investigations
Review whether fraud can be substantiated and support lawsuits
Enter SIU claim data into multiple SIU systems
Review investigations with fraud outcomes and validate whether denial is appropriate
Update files with investigation outcomes and return files for further handling when fraud or sufficient evidence is not found
Conduct complex online data searches, research, evaluation, and site inspections
Determine whether payment is warranted on potentially fraudulent claims
Validate information obtained through investigations and follow up on possible leads
Summarize documents and document claim files with notes, evaluations, and decision-making processes
Utilize analytic tools and SIU field intelligence to identify complex claims and support evidence of fraud and damages
Research and respond to complex customer communications, concerns, conflicts, or issues
Provide work guidance, mentoring, and coaching to less senior employees and the team

Requirements

What you’ll need

2 or more years of experience preferred
Analytical thinking
Claims processing
Critical thinking
Documentation
Evidence gathering
Fraud investigations
Information collection
Insurance claims investigations
Insurance investigation
Investigative interviewing
Surveillance
Authorization to work in the United States; visa sponsorship is not provided
Dedicated, private home workspace free from distractions
Reliable internet with minimum speeds of 50 MB download and 5 MB upload

Benefits

Comp & perks

Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
Monthly connectivity reimbursement to help offset internet costs
Remote work from home
Equal Opportunity employer
Assistance or accommodation in completing the online application