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Senior HR Operations and Service Consultant
AllstateSenior Consultant II in HR Operations enhancing service delivery through data analytics and partnerships with stakeholders. Focus on performance measurement and operational consistency in HR service delivery.
About the role
Key responsibilities & impact- Analyze service delivery metrics, case trends, employee experience data, and operational performance indicators
- Develop reporting and dashboards to provide actionable insights to HR Operations leadership and COE partners
- Identify service trends, recurring issues, and improvement opportunities through data analysis
- Support governance activities through reporting, documentation, and performance reviews
- Partner with Lead Consultants to assess service effectiveness and recommend process enhancements
- Maintain and optimize HR knowledge content, ensuring policy and procedural information remains accurate and accessible
- Facilitate knowledge transfer and training across service delivery teams and partners
- Support implementation of process improvements and operational initiatives
- Contribute to service documentation, audit readiness, and compliance activities
- Build strong partnerships across HR Operations, COEs, and external service providers
Requirements
What you’ll need- 3 or more years of experience in HR Operations, Shared Services, Service Delivery, HR Programs, Analytics, or related disciplines
- Strong analytical and reporting capabilities with the ability to translate data into actionable insights
- Experience supporting service delivery models, operational processes, and stakeholder partnerships
- Demonstrated process improvement and problem-solving capabilities
- Strong communication and collaboration skills
Benefits
Comp & perks- comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
- monthly connectivity reimbursement to help offset internet costs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data AnalysisReportingProcess ImprovementOperational Performance IndicatorsService Delivery Metrics
Soft Skills
Strong CommunicationCollaborationProblem-Solving