HR Operations – Service Expert

Allstate

HR Operations & Service Expert at Allstate leading HR service delivery and operations. Collaborate with senior leadership to enhance governance, service performance, and operational excellence.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $85,000 - $132,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strategic leadership in HR service delivery and operational effectiveness, with a focus on driving transformation and continuous improvement across global HR ecosystems. Proven ability to influence senior leaders and manage complex vendor relationships while ensuring high service performance.

Highest-signal resume keywords

HR Operations ManagementService Delivery ExcellenceOperational TransformationVendor ManagementLeadership Development

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

HR Service DeliveryOperational EffectivenessEnterprise ReportingMetrics and AnalyticsService Performance FrameworksGovernanceContinuous ImprovementComplex Global Operating ModelsService ManagementShared Services

Soft Skills

Executive PresenceInfluencing SkillsCoachingLeadershipProblem Solving

Industry Keywords

HR ProgramsOperational BarriersCross-Functional ChallengesService PerformanceOperational Excellence

About the role

Key responsibilities & impact

Provide strategic leadership and oversight for HR service delivery enablement and operational effectiveness across the global HR ecosystem.
Serve as a senior advisor to HR Operations leadership, providing guidance and support to Lead Consultants and Service Managers.
Drive the continued maturity of the HR service delivery operating model.
Establish enterprise reporting, metrics, and analytics that provide transparency into service performance.
Lead resolution of complex service issues, operational barriers, and cross-functional challenges.
Drive operational excellence initiatives that improve quality, efficiency, scalability, and effectiveness across the service delivery ecosystem.

Requirements

What you’ll need

7 or more years of experience in HR Operations, Shared Services, Service Delivery, Service Management, Vendor Management, HR Programs or related disciplines.
Demonstrated success leading complex global operating models and HR service delivery functions.
Strong executive presence with proven ability to influence senior leaders and enterprise stakeholders.
Extensive experience driving operational transformation, governance, and continuous improvement initiatives.
Proven experience managing global vendors, outsourced partnerships, and service performance frameworks.
Demonstrated capability building, coaching, and leadership experience across complex operational environments.

Benefits

Comp & perks

Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement to help offset internet costs.
Opportunity to work from home with a dedicated, private workspace free from distractions.