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HR Operations – Service Expert
AllstateHR Operations & Service Expert at Allstate leading HR service delivery and operations. Collaborate with senior leadership to enhance governance, service performance, and operational excellence.
About the role
Key responsibilities & impact- Provide strategic leadership and oversight for HR service delivery enablement and operational effectiveness across the global HR ecosystem.
- Serve as a senior advisor to HR Operations leadership, providing guidance and support to Lead Consultants and Service Managers.
- Drive the continued maturity of the HR service delivery operating model.
- Establish enterprise reporting, metrics, and analytics that provide transparency into service performance.
- Lead resolution of complex service issues, operational barriers, and cross-functional challenges.
- Drive operational excellence initiatives that improve quality, efficiency, scalability, and effectiveness across the service delivery ecosystem.
Requirements
What you’ll need- 7 or more years of experience in HR Operations, Shared Services, Service Delivery, Service Management, Vendor Management, HR Programs or related disciplines.
- Demonstrated success leading complex global operating models and HR service delivery functions.
- Strong executive presence with proven ability to influence senior leaders and enterprise stakeholders.
- Extensive experience driving operational transformation, governance, and continuous improvement initiatives.
- Proven experience managing global vendors, outsourced partnerships, and service performance frameworks.
- Demonstrated capability building, coaching, and leadership experience across complex operational environments.
Benefits
Comp & perks- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Monthly connectivity reimbursement to help offset internet costs.
- Opportunity to work from home with a dedicated, private workspace free from distractions.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HR Service DeliveryOperational EffectivenessEnterprise ReportingMetrics and AnalyticsService Performance FrameworksGovernanceContinuous ImprovementComplex Global Operating ModelsService ManagementShared Services
Soft Skills
Executive PresenceInfluencing SkillsCoachingLeadershipProblem Solving