Advisor — Verification of Auto Repair Estimates and Repairs

Allstate

Conseiller(ère) en vérification des estimations et réparations automobiles responsable de l'audit de conformité avec Allstate. Analyser et vérifier les estimations de réparations au sein du réseau Good Hands Repair Network.

Posted 7/4/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$74,112 - CA$119,112 per yearWebsite

About the role

Key responsibilities & impact

Conduct detailed desk reviews in the image analysis office of vendor repair estimates, total loss determinations, and assigned claims to ensure compliance with estimating guidelines, repair best practices, and documentation standards
Review files and perform audits, providing annotations, corrections, and accurate repair recommendations as required
Investigate complex inquiries, complaints, escalations, and coverage- or repair-related disputes, resolving them promptly and professionally
Support total loss assessments by reviewing estimates, value appraisals, and documentation to ensure compliance with company protocols
Develop, manage, and audit processes while establishing and maintaining effective working relationships with network vendors and repair shops
Participate in calibration sessions with claims teams and management to ensure consistency in estimating practices and claims outcomes
Collaborate with management to communicate audit findings, identify trends, and recommend process improvements

Requirements

What you’ll need

Demonstrated experience in automotive claim estimating, repair processes, and damage analysis
Excellent critical thinking skills and the ability to make informed decisions in ambiguous situations
Ability to ensure adherence to company guidelines, estimating protocols, and regulatory requirements
Professional handling of complex customer concerns, disputes, and escalation scenarios
Ability to build and maintain effective relationships with vendors, appraisers, and internal teams

Benefits

Comp & perks

Flexible work arrangements
Employee discounts (15% on auto and home insurance, plus discounts on many other products and services)
Home Office program (reimbursement up to $400 for office equipment purchases)
Employer match program for government student loan repayments
Comprehensive retirement savings plan with employer matching contributions
Annual wellness allowance to support employee health and well-being
Personal reflection day
Tuition reimbursement
Opportunities for community involvement and giving back

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Desk ReviewsTotal Loss DeterminationsEstimating Guidelines ComplianceRepair Best PracticesDocumentation StandardsAudit ProcessesRepair RecommendationsValue AppraisalsClaims AuditsProcess Improvements

Soft Skills

Critical ThinkingProfessional CommunicationConflict ResolutionRelationship BuildingDecision Making