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Business Architect Expert – Telematics, Connected Claims
AllstateLead the design of telematics-powered capabilities in claims at Allstate. Translate business needs into technical solutions while ensuring operational performance and enhanced customer experiences.
About the role
Key responsibilities & impact- Drive the telematics business architecture strategy for claims, identifying where telematics can create the greatest operational and customer value across FNOL, investigation, decisioning, and downstream claim processes
- Partner across claims, enterprise telematics, analytics, data science, product, and engineering teams to align priorities, shape solution direction, and ensure business goals are translated into executable technical work
- Lead discovery, experimentation, and test-and-learn efforts to validate how telematics data can improve claim outcomes and operational performance before scaling broadly
- Define and measure success for telematics-enabled claims use cases, including opportunities tied to outcome comparison, decision-quality improvement, FNOL triage enhancement, and advanced crash reconstruction/investigation support
- Monitoring and evaluating the effectiveness of business architecture solutions and making recommendations for enhancements, including process development, improvement, rollout, and integration activities, while optimizing process oversight with agility across telematics-enabled workflows
- Translating business requirements into technical specifications and guiding implementation of initiatives, operating at the capability level in support of broader platforms, including telematics-enabled claims capabilities
- Engage in discovery, experimentation, and test-and-learn activities to validate assumptions and solution direction, proactively engaging stakeholders to collect insights and ensure successful execution of initiatives
- Develop and maintain business architecture models, frameworks, and roadmaps, incorporating telematics capabilities to support production, quality, and customer service goals
- Guide implementation of initiatives, collaborating with stakeholders across claims, telematics, product, engineering, and analytics teams to align business strategies with technology solutions and ensure integration between capabilities
- Analyze and understand current business processes, goals, and objectives, identifying opportunities for improvement, optimization, and reuse, including the application of telematics data to enhance workflows and decisioning
- Articulate the potential benefits of transformation initiatives within the innovation portfolio, specifically connecting telematics capabilities to measurable business outcomes such as cycle time, routing accuracy, and customer experience
- Collaborate with other Digital Business Architects to ensure cohesive integration between workstreams and consistency in architecture practices
- Collaboratively drives transformation strategy, vision, and roadmap, advocating for innovative ideas including telematics and connected-claims capabilities across the organization
- Provide mentorship and guidance to less experienced Business Architects, supporting career progression while operating as a senior individual contributor
Requirements
What you’ll need- 7+ years of experience in business architecture, product strategy, operating model design, or related transformation roles
- Demonstrated ability to turn telematics data into operational value, ideally in claims, insurance, customer service, risk, or adjacent workflows where decision speed, quality, and automation matter
- Strong stakeholder collaboration across business, technology, and product teams
- Experience with telematics, connected-vehicle ecosystems, or adjacent data-driven domains (preferred)
- Ability to support capability modeling, roadmap development, and future-state design
- Experience in property and auto insurance industry
- Familiarity with OEM/embedded telematics, connected-car data partnerships, or multi-source telematics ecosystems beyond mobile-app-only data
- Knowledge of insurance regulatory/privacy considerations related to telematics, usage-based insurance, or product/claims data usage
- Experience working with data science, predictive modeling, or experimentation teams to bring analytics-driven capabilities into production workflows
- Bachelor’s degree in business, information systems, engineering, or a related field, or equivalent experience.
Benefits
Comp & perks- comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
- monthly connectivity reimbursement to help offset internet costs
- remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
TelematicsData SciencePredictive ModelingCapability ModelingRoadmap DevelopmentOperational Value CreationProcess ImprovementDecision Quality EnhancementAdvanced Crash ReconstructionExperimentation
Soft Skills
MentorshipCollaborationCommunicationLeadership