Claims Investigative Specialist

Allstate

Investigative Specialist reviewing and assessing complex automobile claims for validity. Analyzing coverage, liability, and damages while negotiating settlements for National General.

Posted 7/2/2026full-timeRemote • Illinois, Minnesota, Nevada, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $74,350 per yearWebsite

About the role

Key responsibilities & impact

The Investigative Specialist reviews complex and often unique claims to assess their validity and ensure accurate outcomes.
In this role, you will investigate and verify the facts of loss for a range of automobile claims, from basic to advanced scenarios.
Leveraging your auto claims adjusting experience, you will evaluate coverage, determine liability, and assess damages.
You will also take ownership of the claims process by making informed decisions and effectively negotiating settlements.
Every claim presents a new challenge.

Requirements

What you’ll need

Applies basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
Handles investigation regarding most aspects of auto claims (coverage, liability and damages) with the exercise of limited discretion (limited independence)
For claims involving injuries (if handled), learns how to review, evaluate, and negotiate basic injury claims
Recognizes and identifies body parts of a vehicle and understands other potential property damage
Identifies customer needs and works to meet those needs using appropriate customer service skills
Determines subrogation or fraud potential and how to handle.
Licensing requirements: As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.

Benefits

Comp & perks

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Claims EvaluationLiability AssessmentDamage AssessmentFraud DetectionSubrogation Determination

Soft Skills

Decision-MakingProblem-Solving

Certifications

Active Insurance License