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Licensed Customer Service Professional
AllstatePart-time Licensed Customer Service Specialist at Ryan Deasy Allstate Agency. Managing insurance client inquiries and providing support for policy changes and billing issues.
Posted 7/2/2026part-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $15 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing client interactions within the insurance sector, ensuring compliance with state regulations while providing exceptional customer service. Proficient in handling policy changes and billing inquiries with strong communication and problem-solving abilities.
Highest-signal resume keywords
Active Pennsylvania Property & Casualty LicenseInsurance Customer Service ExperienceStrong Communication SkillsProblem-Solving SkillsAgency Management Software Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Soft Skills
Strong CommunicationProblem-SolvingAbility to Work IndependentlyTime Management
Tools & Technologies
Basic Computer SystemsAgency Management Software
Certifications & Qualifications
Active Pennsylvania Property & Casualty License
Industry Keywords
InsuranceClient InteractionsPolicy ChangesBilling StatementsComplianceCustomer Requests
About the role
Key responsibilities & impact- Answer and manage incoming client phone calls in a professional and friendly manner
- Assist clients with endorsements and policy changes on auto, home, and other lines of insurance
- Provide clear explanations of billing statements, payments, and account balances
- Process customer requests accurately and in a timely fashion
- Ensure compliance with state and Allstate guidelines in all client interactions
- Support the agency team with administrative and service-related tasks as needed
Requirements
What you’ll need- Active Pennsylvania Property & Casualty License (required)
- Prior experience in insurance customer service or related field preferred
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple tasks
- Proficient with basic computer systems and agency management software (training provided)
Benefits
Comp & perks- Opportunity for advancement
- Training & development
- Wellness resources