Customer Service Associate II

Allstate

Customer Service Associate responsible for outbound calls and customer service related to property insurance. Assisting borrowers and Insurance Agents with premium disbursements and policy inquiries.

Posted 7/1/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in handling high volume outbound calls related to property insurance, ensuring accurate information delivery and effective problem resolution. Capable of maintaining quality standards and updating records efficiently.

Highest-signal resume keywords

Customer ServiceOutbound CallingProperty Insurance KnowledgeCall De-escalationRecord Updating

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Effective CommunicationProblem SolvingTeam Collaboration

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Property InsurancePremium DisbursementBorrower SupportInsurance AgentsHelp Desk

About the role

Key responsibilities & impact

Making high volume outbound calls and providing effective quality customer service regarding property insurance.
Support borrowers and Carrier/Agents by providing detailed information on how to obtain their property insurance.
De-escalate calls and handle disbursement of premiums.
Cross trains to assist with borrower follow ups.
Assists answering questions in the help desk chat.
Meets and maintains availability standards, (Production, Non-Production, Quality) and attendance guidelines.
Updates records and note system as required.
Disbursements of Property Insurance Premiums.
Handles Outbound telephone calls with borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to prevent a Borrower letter going out.
Delivers timely, accurate customer service ensuring the highest level of satisfaction.

Requirements

What you’ll need

0-2 years experience (Preferred)
High School Diploma or GED (Preferred)

Benefits

Comp & perks

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.