Customer Service Associate II

Allstate

Customer Service Associate responsible for outbound calls and customer service related to property insurance. Assisting borrowers and Insurance Agents with premium disbursements and policy inquiries.

Posted 7/1/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Making high volume outbound calls and providing effective quality customer service regarding property insurance.
Support borrowers and Carrier/Agents by providing detailed information on how to obtain their property insurance.
De-escalate calls and handle disbursement of premiums.
Cross trains to assist with borrower follow ups.
Assists answering questions in the help desk chat.
Meets and maintains availability standards, (Production, Non-Production, Quality) and attendance guidelines.
Updates records and note system as required.
Disbursements of Property Insurance Premiums.
Handles Outbound telephone calls with borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to prevent a Borrower letter going out.
Delivers timely, accurate customer service ensuring the highest level of satisfaction.

Requirements

What you’ll need

0-2 years experience (Preferred)
High School Diploma or GED (Preferred)

Benefits

Comp & perks

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Effective CommunicationProblem SolvingTeam Collaboration

Certifications

High School DiplomaGED