Customer Experience Product Manager

Allstate

Customer Experience Protection Review Lead Consultant responsible for leading day-to-day activities related to building data products and software products. Collaborating with large agile teams to define requirements based on customer advocacy.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $98,100 - $167,850 per yearWebsite

About the role

Key responsibilities & impact

Leads and facilitates business area processes.
Proactively solves potential problems with other product teams.
Effectively influences the priorities of other squads/functions.
Writes thought leadership emails.
Communicates clearly in group meetings.
Writes and gives presentations to enterprise.
Structures strategic conversations.
Drives Business Area Strategy.
Generates high value from User Science tools that strongly influences product direction.
Able to empathize successfully with different user types to reach successful product conclusions.
Leads in-person or remote interviews without bias to collect use cases.

Requirements

What you’ll need

5 or more years of experience (Preferred)
Agile Methodology
Communication
Continual Improvement Process
Customer Centricity
Presentations
Process Improvements
Product Business Development
Product Direction
Product Management
Product Strategies
Stakeholder Relationship Management
Strategic Collaborations

Benefits

Comp & perks

Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement to help offset internet costs.
Dedicated, private workspace required when working from home, free from distractions.
Reliable internet required, with minimum speeds of 50 MB download and 5 MB upload.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Agile MethodologyProduct ManagementProduct Business DevelopmentProduct StrategiesProcess ImprovementsUser Science tools

Soft Skills

CommunicationCustomer CentricityPresentationsStakeholder Relationship ManagementStrategic CollaborationsEmpathyInfluencingFacilitationProblem Solving