Product Manager – Consultant, Technical

Allstate

Product Manager focusing on Amazon Connect platform ownership and development. Collaborating with cross-functional teams to improve customer experience and operational efficiency.

Posted 6/18/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $170,500 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Contribute to the vision, roadmap, and long-term strategy for the Amazon Connect platform, aligning with enterprise customer experience and operational objectives.
Collaborate with fellow Product Managers to manage the full lifecycle of Amazon Connect capabilities, from intake and discovery through launch and ongoing optimization.
Provide recommendations to leadership to guide platform investment and prioritization decisions based on customer impact and operational value.
Act as a platform steward to ensure capabilities are implemented consistently and in alignment with enterprise standards.
Translate business needs into prioritized platform initiatives, epics, user stories, and acceptance criteria.
Partner with Agile/Scrum teams, IT, and vendor partners to deliver high-quality platform enhancements.
Serve as a knowledgeable point of contact for Amazon Connect platform capabilities, including call flows, routing strategies, and self-service experiences.

Requirements

What you’ll need

3–5 years of experience in Product Management, Product Consulting, Business Analysis, or a related role supporting enterprise platforms or contact center technologies.
Required experience with Amazon Connect, including demonstrated knowledge of platform capabilities, features, and administrative functions.
Strong understanding of contact center platform concepts including routing, self-service, agent workflows, quality management, and reporting.
Excellent communication and collaboration skills across technical and non-technical audiences.
Experience working in Agile/Scrum environments; familiarity with SAFe or other scaled agile frameworks is a plus.
Strong analytical and problem-solving skills with the ability to define, track, and optimize KPIs.
Strong business acumen with the ability to balance customer experience, operational efficiency, and compliance.
Experience with ad-hoc reporting or data analysis tools such as SQL is a plus.

Benefits

Comp & perks

Comprehensive technology setup
Monthly connectivity reimbursement for internet costs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Product ManagementBusiness AnalysisAmazon ConnectSQLAgileScrumKPI OptimizationRouting StrategiesSelf-Service ExperiencesQuality Management

Soft Skills

CommunicationCollaborationAnalytical SkillsProblem-SolvingBusiness Acumen