Management Adjusting CSL Associate Manager

Allstate

Associate Manager responsible for managing a team and material damage claims. Providing exceptional claims service through chat while achieving performance goals.

Posted 6/17/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 - $124,600 per yearWebsite

About the role

Key responsibilities & impact

Manage and motivate 10-15 adjuster staff or vendors to achieve performance goals.
Provide exceptional claims and inquiry service through chat.
Support the implementation of operational initiatives for the Claims Service Area objectives.
Analyze unit reports to support business objectives.
Oversee the negotiation and resolution of complex claims and customer conflicts.

Requirements

What you’ll need

3+ years of experience in claims management and customer service.
Strong expertise in material damage claims.
Excellent communication and conflict resolution skills.
Ability to manage and motivate a team effectively.
Experience in negotiating complex claim settlements.

Benefits

Comp & perks

Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement to help offset internet costs.
Paid time off.
Professional development opportunities.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims managementmaterial damage claimsnegotiationconflict resolution

Soft Skills

communicationteam managementmotivation