Senior Customer Insights Consultant

Allstate

Senior Consultant II facilitating customer experience initiatives at Allstate. Collaborating with teams to transform customer feedback into actionable insights and strategic recommendations.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $75,100 - $126,325 per yearWebsite

About the role

Key responsibilities & impact

Build strong partnerships across the organization to help drive customer experience improvements
Serve as a Voice of Customer subject matter expert and trusted business partner
Provide strategic recommendations and thought leadership on VoC best practices
Analyze customer feedback and experience data to identify trends, insights, and optimization opportunities
Assist in the design and deployment of VoC programs such as surveys and feedback initiatives

Requirements

What you’ll need

3+ years of experience in Voice of Customer, Customer Experience, Market Research, Insights, or a related field
Experience using survey and feedback management platforms (Qualtrics preferred)
Proficiency with Microsoft 365 tools, especially Excel
Strong analytical, problem-solving, and communication skills

Benefits

Comp & perks

Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
Monthly connectivity reimbursement to help offset internet costs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Voice of CustomerCustomer ExperienceMarket ResearchInsightssurvey managementfeedback managementdata analysisExcel

Soft Skills

analytical skillsproblem-solvingcommunication skillsstrategic recommendationsthought leadership